Easy setup. Clean and simple UI, which we very liked.

It helps me to stay connected with my customers, and to keep track of all issues in an organized way.

I shared my needs with them and they quickly update the product. The product works correctly, I haven't seen any bugs. It simply does the job.

HelpSpace helps to communicate easily with customers. You get order through the ticket function and customers can help themselves through knowledge base. Although the company is young, there are already plenty of functions. I am very satisfied and can recommend the tool to everyone.

The way HelpSpace is laid out makes it very easy to understand. You can get to the section where you want to go in only a few clicks. I am able to use my own email and logo. I can create knowledge base using my own domain and choose from 3 styles (blog, documentation or Help-Center) - it is fast loading too! The analytics feature really gives a whole picture of how your support service is doing - no ticket falls through the cracks. The features are too many to mention but they are all super useful.

I can manage 3 email channels from one 1 portal which is very good for me. also, HelpSpace provides documentation sites which is really a time saver.

Amazing interface and bug free solution for email support and help docs.

Many of today's ticketing systems are still too complex with a messy interface. Helpspace is completely the opposite. Helpspace has just what it takes. It appears that the new features are well thought out and useful: for example the rules in beta (if that does that). Truly an efficient ticketing system for small businesses. This saas gets to the point and does it well.

Helpspace is very nice and agreeable to use, with a great user interface. The team is really great, responds very quickly, and is open to suggestions, which is nice. Helpspace works great for my use case!

Great experience, I had a few setup issues initially and the [SENSITIVE CONTENT HIDDEN] himself solve me the problem in less then 30 minutes.

Usamos muito o módulo de lançamento de despesas. É ótimo para fazer o cadastro das despesas recorrentes aqui da empresa. A abertura de tickets é bem fácil de usar.

Ótimo serviço sem nenhum ponto negativo

Facilita o meu trabalho e meus clientes conseguem acompanhar a execução do que foi solicitado.

A centralização de vários recursos e serviços em uma única aplicação.

Os módulos de solicitações e patrimônio são ferramentas indispensáveis para a organização das demandas e equipamentos do departamento.

Ferramenta completa para quem deseja gerenciar seus atendimentos interno e externos.

O Infradesk é nosso auxilio diário, muito bom ter esse tipo de programa na empresa, pois além de nos ajudar auxilia no desenvolvimento da empresa com os chamados internos.

Gosto da facilidade de abrir chamados para mim mesma e cadastrar chamados recorrentes.. assim que não esqueço as tarefas recorrentes. Também gosto da facilidade de cadastrar despesas dentro do módulo centro de custos, ajuda a manter a organização.

O suporte técnico deles é ótimo, sempre disponível para ajudar com qualquer problema ou dúvida que eu tenha. Além disso, a plataforma em si é extremamente fácil de usar e tem sido uma ferramenta valiosa para melhorarmos a eficiência dos nossos processos internos. Recomendo fortemente essa empresa para qualquer pessoa que esteja procurando por uma solução tecnológica de alta qualidade.

O uso de sistema possibilita melhor controle dos processos, redução de custos e otimização do trabalho.

Ease of use..also project management is excellent

It has been a great product, and they have been a great organization to work with.

Excellent professionalism and customer service are part of the Virima package. Couple that with a world-class ITAM/ITIL tool and you have a combination that will easily take market share from some of the 'big guns'. Great doing business with them.

Our experience implementing VIrima in our environment, specifically for ITAM, has been a great experience. The team at Virima has been very helpful and responsive delivering our requests and working with us.

The products ability to present graphical business process maps representing relationships between servers is excellent

Support has always been helpful and resolved issue quickly.

Knowing the full complement of IT assets and the relationships of those assets to both protect them and to make more intelligent decisions in managing those assets.

We are still in the rollout phase with Virima, but their support has been excellent during this time. The reports we are seeing and the information we are able to glean will make the product pay for itself.

We have had some glitches here an there and Virima support and team have been great working with us to get these issues resolved. I think Virima support has been very accommodating and helpful.

Very positive.

Our experience is positive, the application meets our requirements

SW is easy to use, very friendly, no pb to set up new process.

We use ALVAO Service Desk as full Enterprise System Management across all departments within our company.

- very good support team - possibility to create own forms - connection between servicedesk and asset management - HW catalogue addon

Alvao Service Desk helps us with processes in different areas from HR to IT. Processes are now simplified and transparent.

Fast and clear web interface - easy and user friendly operation.

The solution allows us to be more efficient than we might otherwise be, and its user interface and features are far better than the previous ticket systems I have used. We can simply show our colleagues in the business which services we provide to them, under what conditions, and at what cost.

It’s a really good ticketing tool that has everything we need, yet remains quite simple for end users. The technical support is also very friendly and helpful.

This is a very flexible product that allows you to do whatever you want to do. You can design workflows; you can send notifications in a certain way; you can integrate a document or an attachment; you can use a special report. I would definitely recommend ServiceWise. This product is very flexible, you can choose the way you want to choose the way you want to design it. ServiceWise has the flexibility and the powerful function

Overall experience is really good with servicewise and I am really looking forward for a longer relationship

Easy to input requests. New users can quickly learn how to submit various requests. Also, attaching small files was easy. It can also handle thousands of requests and keeps great records. 10 year old 'tickets' were available in complete detail. Also allows everyone involved in ticket to conversations.

I could not keep track of the support at our school plus the assets deployed all over the 2 campuses without ServiceWise and AssetWise. Import and export tools are easy. When support is needed, it happens! The ability to customize as we go and the possibility of adding new fields, templates, etc is a plus. We do have a very unique environment and customization is a MUST for us.

Me ha ayudado mucho ya que me permite administrar las labores de los agentes de una forma mas rapida y dinamica.

Overall i have had a great time with this service and will continue to use it for years to come.

Me gusto porque es un aplicativo intuitivo, facil de implementar y cuenta con una gran variedad de herramientas.

Their service has been top tier and very helpful. I have had no issues with their support and the product itself is very solid and stable. Really, no down time since it's been up other than planned updates.

Lolthe web app was easy to use and user friendly, it helps in tracking projects and daily task

The most efficient ITSM App ever used, easier to deploy and most expecially it is user friendly.

Execellent

The whole system makes ITSM more efficient and enables the teams to be more proactive.

Can't fault the application, can be implemented very quickly and support is very efficient!

It is excellent, past tickets can be reviewed with ease.

The ITSM has allowed us to bring the Helpdesk inhouse, rather than using outsourced companies. We have total control of our processes and are able to adapt and develop as we need to.The speed at which changes can be deployed is superb, and the total flexibility of the software is limited only by your own imagination. We use the software as the backbone of our ISO 40000 accreditation.

Superb, Past tickets can be reviewed easily and with incident number

Ease of use and prompt customer service on the go

The ease of navigating the software and great suport

The great advantage of TiFlux is that it was developed specifically for companies in the sector. We used several tools before TiFlux, and only now we have a solution that meets the operational and strategic area.

This Tool offer a good experience to Operations Management support IT. They have interesting feature embedded e acceptable price.

Interface simples de usar, personalização e suporte.

It controls Contracts (billing) very well, easy to customize the workflow of ticket management and excellent reports.

I respond to tickets of my clients fast. My customers can view billing and our tickets clearly and more..

with it we can generate a number measuring the effort and quantity of records service organization

Tiflux solved our biggest internal problem, which was to bill our customers as they would like to be billed. We no longer need to create locked packages and plans, we can customize as the customer wants to be served. And billing happens fluidly through the system.

Today our company does not operate without TiFlux.

TiFlux is a complete solution for managing our service environment. Our company over 19 years has specialized in providing services in the area of ​​technology. With the implementation of the TiFlux tool, we were able to improve our metrics and set new goals for serving our customers as well as managing our team. The tool allowed us to have a real view on the productivity of our team and thus make adjustments to the team in order to make it more productive. Transparency and reliability in the results extracted from the reports brought more credibility to our operations. Our team uses TiFlux as the main tool for interacting with customers. Through it we make the entire organization of our help desk team using service tables and well-defined internships, which allows us to serve the customer within the expected SLA. And above all, I can extract performance and cost indicators from the tool, and this allows us to be competitive in this broad branch of service provision in the technology area.

Currently it was our best choice with a service solution. Ease of monitoring customer service. Today we can't think of another solution

"Ant My Erp meets our needs at every level of our business, from lead management's (all lead at one place), task management (internal and external) is very useful, HR, finance.... " Team members were happy as there was no repetition of work and also ANT MY ERP have increased the productivity and revenue. Thanks ANT MY ERP

Make no mistake, deploy a new ERP in your company it's a big move. At first, it takes some extra time to get used to it. You have to be ready to to change some of your processes for better. ANT my ERP have a great team to support you, ready to walk the extra mile to help you out.

The best ERP for MPS and IT industry.

Whole product is good but some of the key features i liked is , Tickets for call log,Auto billing,Mobile app for coordination of service calls,Field service engineers attendance thru Mobile app,etc

It’s an Excellent ERP for Mid Sized IT Companies. The support team is super prompt and efficient. The ERP hosting is very stable and we’ve never faced a downtime since the past 2 years. Strongly recommend it for IT companies to evaluate it.

We have been using AntMyERP since October 2018. Before choosing this, we had subscribed to Zoho One. However, after more than a year, we couldn't move much as everything had to be built from scratch in Zoho. When we came across AntMyERP, the immediate response after taking the demo was that there are already so many functionalities built-in, that we can start using the ERP right from day one. As we subscribed, it took us around 3-4 months to start using the ERP effectively. First couple of months went in uploading the data and then we started with the service management. We found that the Document Management is a wonderful feature as it allows us to scan all the docs and save in the respective client logs such that they can be easily retrieved. And then the internal tasks between the team members followed with the lead management. There are many other features like Tally integration that we have not yet initiated. Overall we feel its a good choice we have made by choosing AntMyERP. [SENSITIVE CONTENT HIDDEN] and his team are available to support whenever required, they have a superb support system with quick turnaround time when needed.

Definitely recommend the same, and its very easy and got a lot of features that other ERP systems do not have. Simple, clean, and easy to monitor. It also really helps in keeping the database, and work in one place which is really easy going forward.

I am profoundly satisfied with the features of this software. It has benefited me in this time of lockdown as it made our service automated and is supporting in working from home. I and my team understood the significance of this software in this lockdown as all of my staff had all the data they needed in a click of a key at their homes. This software plays a major role as to why our work has not been hindered.

la facilité de mise en place et son rapport sécurité. Coté utilisateur : son ergonomie et sa simplicité d'utilisation.

I have been very pleased as well as our user base for streamlining our password management solution.

Mobile app, web app, desktop app for password reset and change, pass filter also supports pass phrases and checks user installed dictionary. Very easy for users to reset if they lock themselves out. Price includes installation

This great tooling enables remote users to manage their passwords in a easy way, without the need to calling the helpdesk. When a user’s password expires, they can reset it right from the Windows logon screen. Also very easy to implement.

It works really well. Once set up, users can easily navigate the tool without needing help. Thats the most important part of any solution for me.

It has been great to use this product I have had no issues with it so far

Overall Specops has made password resets, account resets, and other features very easy for staff to use especially in a hybrid workplace.

This has allowed us to make passphrase changing as easy as possible. Our providers don't want to spend a lot of time having to change passphrases so this makes it easier for them to do that.

Our overall experience with Specops uReset has been great and I would recommend it because of the value and service it offers for most networks.

It works and is better than the SSPS that Microsoft provides.

Wenn alles eingerichtet ist, hat man guten Überblick

overall good

For the internal network I found the software Total network monitor to be enough for our company. Fits perfectly in our Windows-based network. I tried to install on Debian and it worked great. So multiplatform is a real deal. It also scans servers through VPN and fulfill needs to look for a software license management. My main concern is lack of temperature control. In our office we don`t run any 3D programs or such but i see it`s being a case for other companies. Also i tried their remote installation product http://www.softinventive.com/total-software-deployment/, total software deployment on a trial period and now i`m talking with CEO to buy this package. Microsoft deployment didn`t work out for me.

Total Network is a must have for a reasonably priced, non-intrusive scan of all the computers on your network, and get detailed info on what OS and software they are running. It is a lot cheaper and more flexible than a software audit!

The software is fairly easy to use and understand. Documentation is available for maximizing use of the software. Support is an option when running into road blocks and they are responsive and helpfull.

We have been using this product for many years (over 15 years) and are very satisfied. From the initial versions, the product has grown a lot and it has become a very good technique, network and software management. Thanks to the Total Network Inventory development team. Good luck!

We are both using Total Network Inventory in our enviroment and offering it to our customers. I have never heard complains about it. Nearly every inventory management software uses the same structures to gather data from clients/assets. TNI uses them all and the big difference is reporting. TNI's reporting is very detailed and ver very flexible.

This Software eases the task of audit and analyze medium to big network, allowing us to check the status of the devices, make detailed reports about specs or changes on the computer software, personally i use it very frequently to check out the specific IP's and windows accounts for certain computers or check if the users are using unauthorized software or accounts on specific areas or devices. on overall makes the network administrator's life much more easy.