Atera 2025 Pricing, Features, Reviews & Alternatives
- Score 4.71
- 57 reviews
Atera is transforming IT management with our all-in-one Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automation platform, now powered by Action AI. Designed to streamline and scale operations, Atera enables IT teams to slash SLA times, efficiently manage and protect infrastructure, improve service quality, and drive organizational growth. With patch management, reporting and analytics, real-time diagnostics, and more, Atera supports seamless operations across the enterprise. Atera offers various capabilities including quick and seamless onboarding so users can get started in minutes. It provides a fixed cost for unlimited devices, allowing businesses to scale their IT operations without increasing their bottom line. Atera includes proactive IT management capabilities to address potential issues before they turn into problems. It supports dozens of integrations with software such as Bitdefender, Acronis, Axcient, Ironscales, and more. Users can benefit from remote monitoring and management from anywhere, as well as professional service automation. They can start sessions directly from an alert, ticket, or device view via AnyDesk, Splashtop, TeamViewer, or ScreenConnect. It also offers powerful analytic capabilities and a dynamic mobile app. Atera offers an AI Copilot, which can troubleshoot IT issues using real-time device diagnostics and AI-recommended actions. It can summarize tickets instantly to speed up troubleshooting and generate responses while allowing users to select the tone of voice. The AI Copilot provides proven AI solutions based on device diagnostics and ticket history and can generate knowledge base articles directly from ticket resolutions. Users can easily create custom and context-specific scripts in just seconds, insert a description and receive tailored OID recommendations, and convert their words into precise terminal commands instantly. It can also communicate with users in writing or voice.
Atera is pivitol to our business model
The cost of Atera is much lower than the value it provides. This alone allows us to grow and prosper.
3 months ago
Undoubtably one of the easiest Cloud Based MSP solutions on the market.
We've swapped from SolarWinds N-Able and haven't looked back. There are some more advanced management features missing that some of other providers offer however in reality we rarely used them and when we did they were exceptionally complicated and usually it was just easier to remote into the machine and fix manually. Support from the Atera team has been great and there's been several updates to the system adding new features in three months we've been using it (specifically focusing on requests from the end users).
3 months ago
Atera replaced 2 other products for savings for this small MSP
I am a small shop with dozens of clients in a tri-state area. It is so convenient to monitor, control and upgrade all of my clients from one location.
4 months ago
Tried multiple....Atera stands out
Being able to control multiple customers with one easy-to-use dashboard has been great.
4 months ago
Great product for the price
I do love the simplicity of Atera. The support has been great anytime I needed them. I use it all day long and it has become a very important aspect of my work that would be difficult to do without. The price is very accommodating.
4 months ago
Atera Review
Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.
4 months ago
Great for Start ups!
Altera has increased time and productivity with their remote tool suite helping access dozens of remote machines on foreign networks.
5 months ago
Atera - two year of use
Does more then I need and a very reasonable price. :-)
5 months ago
Finally, Full Systems Monitoring/Management solutions for MSP providers without breaking the bank!
Easy to deploy, and manage all client machines with little effort from a monthly basis compared to previous MSP tool sets available.
5 months ago
Great solution overall for the smaller consultants
It's a great way to keep on top of the many small clients I service all in one interface.
5 months ago
Syncro 2025 Pricing, Features, Reviews & Alternatives
- Score 4.63
- 77 reviews
With Syncro, you get an all-in-one, unified, RMM, PSA and Rrmote access platform that automates tasks and streamlines your operations to grow your MSP business. Our integrated, easy-to-use, customizable solution allows you to focus on generating more revenue by streamlining your business operations with scripting, integrated billing, contract management, ticketing, and much more. Best of all, with Syncro, you get unlimited PC and Mac agent licenses to keep your overhead costs in check.
Worth checking out for new and established MSPs
Setup is easy and straightforward. Tied into Quickbooks and streamlined my ticketing-billing process. Patch management is simple and straight forward. The overall interface is easy to use and work with. HIPAA compliant, as of Nov 2020.
2 months ago
Great MSP & RMM Software
Ease of use and that they are consistently rolling out new features and growing.
3 months ago
My review
Ease of use. Very similar to what I already used before.
3 months ago
Syncro test drive
Excellent.
3 months ago
Great People
The people at Syncro are what makes this a no brainer. The are always very nice, helpful and seem to enjoy what they do. They are very interest in feedback and the Open Office Hours are awesome!
4 months ago
good starter combo tool
it gets the job done but the bugs can be annoying
4 months ago
My SyncroMSP findings
It's been good.
4 months ago
Syncro is Great!
Great Overall Experience
5 months ago
Syncro is the best RMM / PSA for Small MSPS entering the MSP Market!
Quick Setup and Easy Deployment, No Agent Limits
5 months ago
Great product for great price
We are solving a lot of billing/accounting issues with Syncro.
5 months ago
Hotel Superhero 2025 Pricing, Features, Reviews & Alternatives
- Score 4.60
- 5 reviews
Hotel Superhero is a cloud-native hotel management software which is built to empower hoteliers and lend a remarkable experience to their guests. The software offers integrated modules ranging from front desk to finance, rate manager to customer profiles, POS to channel manager and more.
Hotel Superhero
Overall experience is good. Support from the back end is satisfactory.
6 months ago
Excellent
Fabulous
1 year ago
Review - UPAR HOTELS
Helped linking all the OTA’s . Understanding upcoming bookings
1 year ago
User friendly and fast. Need few more features to make it even better .
Over all Very satisfied with the product, expectations are more.
1 year ago
Great product
Good product with great features
2 years ago
NetSupport Manager 2025 Pricing, Features, Reviews & Alternatives
- Score 4.56
- 32 reviews
NetSupport Manager has been recognised as the perfect remote control solution to help companies deliver seamless IT support and remote device management – from anywhere to anywhere! Access, control, manage, monitor, and support any device. As a fully secure ‘on premise’ solution, IT teams can carry out seamless remote support via its unique Gateway – and with its extra security features, it’s the choice of military and financial institutions across the globe.
Installed and setup on many PC's and it works great!
It is remote software that works and it does not need subscriptions. Worth its wait in Gold.
2 months ago
NetSupport Manager has helped our school and myself tremendously on tech support.
Management, monitoring, support to end users, installation of software and others.
3 months ago
Extremely reliable
Fast connections to all of my virtual server environment
4 months ago
NetSupport meets our all of our needs.
We have a specific need for NetSupport to allow use of a particular turbine monitoring platform. It works for that purpose.
4 months ago
We've used other remote control applications but have kept using this one for over 5 years now.
This software has helped in assisting our end users with a more timely resolve to their issues.
5 months ago
This software helps me efficiently manage a large public computer lab.
I often use the ability to remotely execute commands and programs. Being able to login large numbers of computers as administrator (or any user) all at once is a huge time and wrist saver. File distribution is also helpful if you need to push files to many machines.
6 months ago
Exactly what we needed!
Ease of use and the ability to do everything needed to remotely control our product fleet and support our manufactured products.
7 months ago
We use NetSupport Manager to connect to 60+ clients in the field. Its always seemed to work well
Simple and easy to use; gateway & pin features work very well. Very pleased with support, and I've only had to use them 2-3 times over the past 6 years.
8 months ago
We use this to connect to a fleet of kiosks to remote manage them.
Works well to be able to lock the remote desktop keyboard/mouse and do your work without interference from people walking by the kiosk. It has saved us money to remotely fix some problems without needing to dispatch a tech person. Like being able to download a file to a group of kiosks opposed to connecting to each one individually.
8 months ago
The best remote control product in the industry
I manage several sites and this product really helps me troubleshoot the remote locations with ease. The client is very light which allows for a smooth connection across my WAN.
9 months ago
Action1 2025 Pricing, Features, Reviews & Alternatives
- Score 4.52
- 111 reviews
Action1 reinvents patching with an infinitely scalable, highly secure, cloud-native platform configurable in 5 minutes — it just works and is always free for the first 100 endpoints, with no functional limits. Featuring unified OS and third-party patching with peer-to-peer patch distribution and real-time vulnerability assessment with no VPN needed, it enables autonomous endpoint management that preempts ransomware and security risks, all while eliminating costly routine labor. Trusted by thousands of enterprises managing millions of endpoints globally, Action1 is certified for SOC 2 and ISO 27001. The company is founder-led by industry veterans Alex Vovk and Mike Walters, who founded Netwrix, which has grown into a multi-billion-dollar industry-leading cybersecurity company.
Action1 - the best low-cost RMM I've worked with
Action1 has been extremely useful for getting our endpoints updated, both regarding Windows patching, and upgrading components for our CRM software suite, which went through a recent version upgrade. I was able to get workstations upgraded quickly and remotely whereas in the past, I would have had to sign into individual workstations to perform the upgrades.
6 months ago
The best tool for a growing Organization
It is a great tool for my work
7 months ago
Very impressed
Very nice free webinars, very easy to implement and use without prior training.
7 months ago
Affordable RMM Software
Easy painless integration with current practices
7 months ago
Amazing!
Easily remote into our endpoints without opening remote desktop support.
7 months ago
Great product
It's a fantastic free tool for small businesses to make administrator's life easier. It's just brilliant, it allows me to inventory, update and remotely support users from my armchair :)
7 months ago
Great product - covers exactly what we need
We have a number of geographically dispersed sites with endpoints that are rarely seen in person by IT, so Action1 allows us to maintain, patch, manage and secure them remotely. We had no previous option for doing this so were very glad to find Action1. It's also been very good value in terms of allowing us to put up to 100 devices on the system for free - ideal for getting started!
7 months ago
Really Easy to Use and Cost Effective Solution
Needing to patch machines at different locations including remote laptops desktop that do not connect to main office networks directly. Overall the product has helped with patching and deploying new software to devices in a variety of remote locations. We have also used the remote desktop feature when our primary has an issue connecting.
8 months ago
Perfect!
Software updates all over the company.
8 months ago
Action1 is Baba
Very good, I could setup the software very easy and fast. The guys working on the software are very interested on bringing it forward, something that I like. They are also very supportive with everything.
8 months ago
HaloITSM 2025 Pricing, Features, Reviews & Alternatives
- Score 4.49
- 18 reviews
HaloITSM is an IT service management solution that helps businesses streamline the entire incident lifecycle, from ticket creation to issue resolution. It enables professionals to update the status of incidents and view details including ticket ID, priority level, issue summary, and date created. HaloITSM allows organizations to link new incidents with existing requests and share potential solutions with team members or end-users through the knowledge base. Managers can specify default values such as categories, priority, service-level agreements, or mailboxes before creating requests. Customer service agents can view upcoming tasks on a calendar and streamline approval processes by requesting validation on ticket creation or modifications. HaloITSM facilitates integration with various third-party applications such as Slack, Microsoft Office 365, Okta, Splunk, Facebook, Twitter, and more. Other features of HaloITSM include reporting, compliance management, status tracking, a self-service portal, collaboration, and auditing. It also helps businesses generate maintenance requests, store asset details, and set validation rules across configuration fields using IP addresses or numeric passwords.
A great piece of kit out of the box, and easily customisable
We use it for service / issue management between 1st line, 2nd line support and suppliers. It's been a game changer for us and has helped efficiency, transparency and communications.
1 year ago
Customer Support By nethelpdesk
It is good for a small medium enterprise
1 year ago
NetHelpDesk where have you been all my life?
The staff of NHD listen to you and tailor their approach to your business on an individual and customised method appropriate to your needs and expectations. The NHD team are incredibly versed in their product and any support assistance if needed is delivered incredibly efficiently and with minimal disruption to service if any. I can not recommend this product highly enough - so much so that I have now implemented this in two different organisations.
1 year ago
Great Solution with intuitive UX making onboarding and customisation a breeze
A great company to partner with from initial scoping to onboarding to continuous improvement, not overly pushy sales team...unlike some other companies I approached.
1 year ago
Happy with Halo!
Very professional and friendly people at Halo, both in the UK and the US offices. Fast responses. They seem to understand what our business needs.
1 year ago
La mejor experiencia.
Su personalizacion, facilidad de uso y demas dan una experiencia inolvidable.
1 year ago
Excelente experiencia de usuario.
Su gran catalogo de caracteristicas y funciones brindan una experiencia sin igual.
1 year ago
A well-rounded ITSM system you cannot go wrong with!
- efficient incident management- nice custom integrations - asset management is easy to use - automation and reporting were proving to be very helpful for our team
1 year ago
La mejor herramienta para gestion de solicitudes de IT
Genail, nos ha permitido mejorar nuestros procesos de soporte dando agildiad a las gestiones internas y respuestas finales a los clientes completamente recomendada si tu empresa o tu requieren una herramienta compacta y robusta para gestion de solicitudes requerimientos incidentes y demas temas de IT
1 year ago
Slick web application with excellent support
We replaced our previous outdated ticket management system, like for like, as well as getting some much needed added features. Such as automated SLA tracking and assignment, as well as automated report generation and distribution. It's saved us countless hours of administration work in the reporting process.
1 year ago
Domotz 2025 Pricing, Features, Reviews & Alternatives
- Score 4.49
- 68 reviews
Domotz is an IT Infrastructure Monitoring and Management Software on a mission to provide all service providers, MSPs, integrators, and enterprises with affordable network monitoring software that enables you to work smarter, build customer loyalty, and solve problems faster than ever. Domotz enables the complete solution to cost-effectively manage and monitor your customers’ networks with a plug-and-play setup, a friendly UX, and a comprehensive feature set accessible from any desktop browser or mobile device. Monitor any network and IT infrastructure with our powerful, affordable, and user-friendly network monitoring software. All the features you need to monitor and manage your IT infrastructure proactively.
Great Software and very easy to use quickly
Fantastic software for its small cost with very handy features for home users as well as installation companies like myself. You will not be disappointed with how simple it is to get your devices all being monitored from one app.
3 months ago
Great tool to have in your tool bag
It is very handy to use when traditional remote connections are not working as they should
3 months ago
Really good
I think that the easiest interface. Application for mobile devices and Web app
4 months ago
Best network tool!
Discovered few months ago, you can easily review your network architecture, manage it and monitor in real time with alerts and connect to your device remotely.
4 months ago
Domotz PRO has been a game changer for my small I.T. business!
Domotz PRO has allowed me to take my remote monitoring of my clients to another level, without having to invest heavily in a pricier solution. I am a one man shop and with this solution I am able to monitor all of my clients resources right from my cell phone. It also provides remote access and management features built right into the mobile app that no other solution on the market offers. Truly impressed and amazed by this company!
4 months ago
Very essential features
Secure VPN, ISP speed monitor, hosts reachability, IOT monitoring, for security: open ports and protocols.
5 months ago
Good help to control network
Easy to use. Runs in the background on an existing NAS.
5 months ago
Easy to setup and manage NMS
Great device discovery and easy to setup and manage. It provides apps on all mobile platforms and has a great webinterface. Customer support responds quickly if you have any questions.
5 months ago
Monitoring a network is so easy with Domotz
Easy to install and use. Connections / notificaciones
5 months ago
Excellent management tool
Experience has been stellar and we highly recommend and use Domotz in our client environments as well as our own.
6 months ago
Naverisk 2025 Pricing, Features, Reviews & Alternatives
- Score 4.45
- 97 reviews
Naverisk is a complete RMM (remote monitoring and management) and service desk solution that provides robust technology monitoring, management, patching, alerting, scripting and automation for managed service providers and IT professionals. Naverisk focuses on the business of servicing technology for customers, providing users with the monitoring, PSA, remote control and device management tools, including ticketing and billing functionality in a single, web-based solution. Users can monitor event logs, CPU, RAM, software, hardware, usage, network, printers and more, as well as troubleshoot and repair devices behind the scenes—without interrupting end users. Remote control access allows for integrated, secure and mobile friendly remote control tools powered by Splashtop. Open source scripting allows users to run and automate scripts coded in OS native languages PowerShell, Batch, JavaScript and more. Users can also patch OS, device drivers and applications efficiently without the need for WSUS, define various agreements, type and billing/ invoicing options with SLAs for clients, and track, report and manage all helpdesk and technician activities with native and built-in ticketing.
Great Remote Support application.
Very easy to use and extremely reliable.
2 months ago
Each support tech has been excellent to work with.
Consistent Stability
2 months ago
Great product & easy to use
Support team is second to none and very responsive.
3 months ago
Capturing!
The company and team that supports it, as well as the functionalities. The interface was easy to navigate.
3 months ago
Naverisk review
Easy to use, fast interface. quick setup, good support
3 months ago
Great Product
the ability to clearly see the performance of the device at a glance: How long has the device been powered on, latest patches, NIC usage.
3 months ago
Whenever I have a question or need something, they have always been there and resolve the problem.
Once you are used to it, it is very easy to use. The team helped us get the initial install up and running.
4 months ago
Great Software With Ease of Use and Excellent Support
I found the Naverisk RMM and PSA software to be extremely useful in managing my clients and it allowed be to carry out the majority of my management all from the one platform.
4 months ago
Naverisk is our go to product for device management, support is superior compared to other vendors
Devices Management, reporting, remote management. Ease of use and implementation was pretty simple.
4 months ago
Good Product, Great Suppoty
Great tool to run my business with
4 months ago
XEOX 2025 Pricing, Features, Reviews & Alternatives
- Score 4.44
- 27 reviews
The XEOX remote monitoring and management system is an all-in-one software solution for Windows client-server network configurations. The cloud-based platform centralizes all of the IT networking and software administration for companies. The web-based UI is accessible via any PC or mobile device with a browser. Monitoring assets, network notifications, and alerts, and reporting are its key features. The software facilitates network management, auditing, software distribution, patching, scripting, WebRPD and task automation. XEOX software is suitable for companies configured with a Microsoft Windows IT infrastructure. It reduces the workload of help support desks by automating tasks, and potential problems are exposed to minimize customer complaints. Task automation can optimize IT resources and increase the efficiency of employee working hours by handline routine admin processes. Integrated patch management helps secure the network to reduce the risk of downtimes and intranet disruptions.
Review for XEOX
software roll out inventory update management planned tasks ... and many more!
3 months ago
Great software to cut down work time
XEOX offers a great overview of all devices used in our company. Critical error or missing updates are displayed on the dashboard which makes keeping everything up to date really easy. Since we use XEOX adding a new device to our network takes minimal time. Once the agent is installed the device is added in the CMDB. With the option to distribute software within defined groups or on certain devices work time can be cut in half.
4 months ago
Keine Updates während Arbeitszeiten
Seit wir XEOX benutzen haben unsere Mitarbeiter keine Probleme mehr, die aufgrund fehlender Updates auftreten. Alle Updates werden kontrolliert zu den gegebenen Zeiten durchgeführt sodass Mitarbeiter nicht während der Arbeitszeit gestört werden. Probleme werden vom Kunden Support gleich gelöst.
4 months ago
Best Security Tool
With XEOX's port-based NAC we don't have to worry about external people gaining access to our internal network resources. Once unknown devices are connected to our internet they immediately get assigned to the guest lan. This is perfect as we have customers using our internet all the time. Whenever we experience problems the customer support immediately finds a solution.
5 months ago
Great RMM tool to automate my IT-administrator routine tasks!
With this cloud based solution I can manage my entire organization. After the easy setup all devices are monitored and patched automatically, so I can focus on other important work. Even server patching is done automatically at the desired time. The great customer support immediately helped me with any problems I had. Also the price is really fair because you pay per device.
6 months ago
No longer problems
Since we have been using XEOX, our employees no longer have problems caused by missing updates. All updates are carried out in a controlled manner at the given times so that employees are not disturbed during working hours. Problems are solved immediately by customer support.Planned tasks, controlled updates, various integrations. Easy to use cloud-product, many features, one software to solve many conditions
7 months ago
Sehr zu empfehlen!
Einfaches, automatisiertes Server Patchen und eine gute Übersicht von allen Geräten in unserem Unternehmen. Mit PNAC können keine externen Personen auf unser internes Netz zugreifen. Das Installieren von neuen Geräten wird durch die automatische Softwareverteilung extrem vereinfacht. Der Preis wird pro Gerät berechnet somit zahlen wir was wir konsumieren.
8 months ago
XEOX is a great tool!
I am very satisfied with xeox because it is a very efficient tool, it is user-friendly, reliable, increases the security in the company and there is a great customer support.
9 months ago
It's easy
I enjoy it and will recommend it to others
10 months ago
Good products !!
The mark and the quality of products and toners
11 months ago
ServoDesk 2025 Pricing, Features, Reviews & Alternatives
- Score 4.40
- 18 reviews
ServoDesk is the future, an AI powered IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests. ServoDesk, powered by Simplisys provides incident and application support, as well as management of crisis events and IT infrastructure changes. With configurable workflows, users have a graphical view of processes in real time. The routing technology enables IT support staff to answer inquiries, questions, requests, and complaints from multiple channels which can be assigned to the correct team depending on workload, priority, and the nature of the issue. ServoDesk integrates with third party HR, service desk, and email software such as MS Exchange, Office 365, Active Directory for Single Sign On, and LADP. With the flexible integration module, the platform can be integrated with any additional third party software.
Nice Simple to use Software
The service desk has been extremely helpful with any issues i've had.
3 months ago
Great system for businesses looking for simplicity and good support
Very simple and quick to deploy. This was our first helpdesk systems so it's ease of use really helped us get started quickly.
4 months ago
We spent a long time reviewing the market looking for a product to meet our needs....
It has been a very positive experience, the support we have received from initial enquiry through to implementation and ongoing enquiries has been fantastic.
6 months ago
Great Product at a realistic price
Works really well for what we need without overly complicating things. Is very customisable with us able to turn off sections which we are not yet ready to use. Implementation was straightforward with assistance all the way from Simplisys
7 months ago
Great product and service
Always at the end of the phone to resolve and issues or quires, Always there for support and configuration
9 months ago
Ticketing System used by Retail and Healthcare
Generally very intuitive Customisation available
10 months ago
Service Desk
Simplisys has great functionality and is really easy to use. The support guys are extremely helpful when needed and always go the extra mile to assist me with any issues or upgrades
11 months ago
Easy to use and great expertise and experience shown from company when helping us set it up
The help the team gave setting it up was invaluable as we didn't have the time to implement this in-house alone. The previous system we used had very poor reporting so having the huge number of out of box reports was fantastic and a time saver. Nothing was too much trouble for the team when they received one of my many calls for assistance.
1 year ago
Great Product with Integration
The software is so easily customisable out the box to fit with our requirements. We have had a bit of custom work to integrate it into our Employee management system so that all the names get updated on a daily basis. The support and extra help from them is amazing and even provide up to date training for my team when needed.
1 year ago
Great Product met our needs
Great functionality and ease of use. The support guys were extremity helpful when needed.
1 year ago