I used autotask for 2 years at an IT firm. We used it for ticketing and CRM. I found it to be a pretty steep learning curve but once you had it it was very easy to use.

This software makes it a breeze to enter tickets, track project, and from a management perspective makes like great for reporting.

I have used Autotask PSA for my own time and expenses entry and to approve my team´s times and expenses. I was never too excited to use it as I struggled seeking some functionalities and reports.I

This is a powerful tool and love it!

When we were a smaller company it worked well. Once we grew past 15 users the software was difficult to configure to work with.

Out of the box, it has a lot going for it. But the setup time is not short. It's great for getting quick access to information about your customers, tickets, billings, etc.

Autotask PSA is a comprehensive software that includes everything from CRM capabilities to project workflow and automation tracking. The wide range of business functions covered is outstanding.

The product provides good quality, long conference with many participants, in addition, recording options are impressive along with the application sharing.

Its a great solution for small to medium businesses, but can take a while to get the hang of. It also shows how much hours you spent on service tickets.

I love having one program, to use for engineers to access our clients machines and monitoring issues

The software allows for ease of use when deploying pushes to the field. Very user friendly.

Sometimes getting help takes longer than I'd like. Overall it is great.

Great customer service, with a large knowledgebase to assist in answering questions. They've been around a while, they're the best in the business.

We were able to monitor not only our servers and other networking equipment, but all user laptops and desktops. This keeps the team on top of server and laptop issues to make our employees more efficient at their jobs.

After signing in you can use it out of the box the performance and availability are super ITRP is indeed listening to their customers Is also pretty quickly adopted by our teams in multiple servicelines reporting can be optimized but there are enough API's

Pros: user friendly, fast, ITIL processes very well integrated, capable to work in a multicountry, multi vendor environment, cloud solution no need for upgrade Cons: required very good quality masterdata, low flexibility in changing the process still the processes are very good.

We were early adopters of the product and were able to test the functionality very early in the companies lifecycle. The results were terrific. The team and the founders are experts in this field and they bring that experience to the software and the company. Truly it was a fantastic experience.

Fantastic tool for tracking incidents and service levels. Initial setup of SLA's is a bit cumbersome but the end result is a powerful and reliable product. Recommendations - ITRP has a lot of functionality, get it set up and build from there. Don't try to do too much too soon. Implement, train, then tweak.

Out of the box Performance is top Availability 100% Cloud solution On weekly basis new features / functionalites are made available ITRP is listening to their customers ITRP is not only being used by IT... but also Production Engineering, General Affairs... Out of the box reporting is rather limited Need of an external reporting tool is required

Pros: Easy to use, for IT and Customers Easy to configure the Self Service portal Implementation can be done very quickly Cons: No good connectors, configuring connection with SCCM was a struggle No possibility to email updates from incidents to customer No ability to search in the UI Extensions No Knowledgebase We had problems with setting up change workflows, this should be improved

Switching to ITRP was a very good choice we made 2 years ago. Coming from a different system, we thought we would need to tweak and change a lot but this did not happen. We are very happy to work with an always improving product and our customers love the way they can now interact with our specialists. As with every solution there is always room for improvement and this is where ITRP really shines. Their customer service is very dedicated and they always listen and try to incorporate requests and suggestions in their new releases if they fit their strategic plan for the product.

ITRP is easy and fast to implement as a result of its standardized setup. It's business-service-oriented and it's a true SaaS offering.

PRO Super performance Very nice interface, easy to understand without much training Great self service that is intuitive enough to be used without training or explanation Very easy to administrate, easy to add and modify (Change) workflows, add approvals, etc. I find it very impressive that in 3 years we have had no downtime, no need for consultants and only 2 (!) incidents in 3 years on the product! We have had many new releases so far but they never cost us any money or even any resources. During implementation we spent about 25 days on consultancy but since then we have managed to administrate everything ourselves. Support is an absolute delight. First of all they promise an actual resolution target, not just these silly response targets. But the best thing is that in general our requests are looked at within 10 to 15 minutes and questions are most of the times answered within an hour! CONS I am missing a full feature knowledge base but I just learned that one will be released later this year. We could use some additional reports in the list of standard available reports.

As a project manager and service management consultant , I was responsible for the implementation of ITRP as the service management tool for ICT shared services. ICT Shared Services provides ICT to nearly 25 of Belgium's federal government agencies and public services. ICT shared services has contracts with several service providers to deliver the services. For this project we had some major challenges * Complex customer service catalogues and SLA's : implementing and measuring SLA's for the 25 customer organisations * Multi tenancy : giving the possibility to the customer organisations to use ITRP for their local helpdesk function and support. With security barriers between the different customer tenants and easy integration with the ICT Shared Services support * Measuring service provider performance : implementing and measuring SLA's / underpinning contracts with the service providers * Implement this solution in 3 months time (transition period) * On-premise installation This mission was accomplished and all requirements are fullfilled. Thanks to excellent support and incredible agility of the ITRP institute

The software is very friendly and let users to work without having to dodge a lot problems. They interface is nice and clean

It's for project management software and its easy to use it then other project and no code cloud.

Team Dynamix software company is very helpful on training your staff in everyday applications

The granularity of assigning resource to each task and tracking project process, and there are different templates of setting up a project plan

the tool's self-management and configuration capabilities. the way self-requests are handled by clients and the range of services made available through the client portal. The personnel and resources that offer service and support for the ITSM solution round out the top features.

I like how easy it is to use TeamDynamix.

So far I have had positive experiences and look forward to additional services that will soon be evaluated for future integration.

I don't have to use it at all i have other means of communication

I am not impressed with the application. I am not impressed with the setup that was done in preparing the application for deployment.

This software is so good for project management. I was able to create a project and various plans within it to keep myself and others on task.

Die vielen Konfigurationsmöglichkeiten...

Tags helfen in der Klassifizierung ungemein

Ein super Produkt, extrem mächtig und flexibel, super Support, freundlich, schnell und sehr effizient.

persönlicher Support und direkter Draht zu den Entwicklern

Die Integration ist meistens mit Programmieraufwand verbunden.

Preislich im oberen Segment angesiedelt, erfüllt die grundlegenden Anforderungen.

Gutes Kernprodukt, aber mit vielen Ecken und Kanten

Die Anbindung von ky2help an andere Tools funktioniert einwandfrei und wird bei uns täglich als Ticketsystem für Kunden aus dem DACH - Raum angewendet. Nach einer gewissen eingewöhnungszeit für neue Mitarbeitende, ist das Tool einfach zu handhaben und es gibt viele Features welche genutzt werden können sowie auch Datenerhebungen für Statistiken wie auch QM - Auswertungen, was für uns sehr gewinnbringend ist.

Solide in den Kernfunktionen. Für Knowledgbase eher nicht geeignet. Für Assetmanagement eher nicht geeignet.

Einfachheit der Integration und Schulung der Mitarbeiter

Did make a backup of my computer

You can easy imaging and deploying desktops, laptops, tablets, and servers, and that can be happen from a single management console also you can migrate to the latest operating systems, deploy software.

Effective way to manage data protection and certainly part of our Disaster Recover strategy.

A leader in the antivirus and backup sector for years, one of the best utilities. easy to make backups or disk images of your data, to keep them safe and to make image copies to pull up after formatting

Symantec Ghost is very simple to use. I like being able to select what I need to be included in my images and easily being able to created one and fairly quickly as well. The images are easy to deploy and throughout each new version of Ghost, things are made easier!

Very usefull and the tools that i've had used for many years at my beginning in troubleshooting computer trade

Symantec Ghost makes your job easier and time-efficient to work with multiple computers at the same time.

Very easy to use. Flexible options. Have used for many years. Enterprise and consume editions. Very pleased.

We did not really benefit, we could not use it because of some critical errors and omissions in the software that could not be remedied. Very frustrating to work with Symantec

I've used Ghost since the early days when it was command line. Now, with it's advanced deployment tools. Ghost is an incredible product. Very easy to use.

Great product for help desk services

Highly recommend to any IT organization needing to bring order to the chaos of help desk incidents, operations, and project management.

We are very happy. Use is actually spreading in our company by word of mouth.

Would highly recommend this company and their products. You will not find a better product for a small/medium business for the price they are offering - we looked for a long time and are glad we found them. Keep up the good work!

Seems very easy to use. It was the only one program that met all of our needs, and we tested about 10 different products. Tech support is fantastic and responsive!

Now we only use one app to track time, field support and major projects. TeamHeadquarters has meet our needs and is simple to use which was very important to us.

I've been able to gather all of my project into into a single application to support client and internal projects.

I manage to combines all the tools and feature that I needs for managing and running our project into single platforms.

Excellent! The tool meets our needs, it is regularly updated and improved and the support we receive is wonderful. I highly recommend this solution.

This IT software solution has truly revolutionized work processes, making them more efficient than ever. It streamlines tasks, automates processes, and saves valuable time. A game-changer!

Echt top, würde es wieder wählen. Sehr zufriedenstellend.

In Verbindung mit der CMDB, die wir auch nutzen, ist das alles eine runde Sache.

Die Plattform bietet umfangreiche Funktionen und eine klare Gliederung der ITSM Aufgaben. Über die CI basierenden Verknüpfungen lassen sich die unterschiedlichsten Aufgaben sehr gut organisieren. Die einheitliche Oberfläche erleichtert die Orientierung über den gesamten Arbeitsbereich.

Die Integration der CMDB wurde/wird von Anfang an bis Heute professionell vom Hersteller begleitet. Die Zusammenführung von Asset-Informationen an einer Stelle, inklusive der Abbildung der dazugehörigen Relationen, bietet den Fachabteilungen einen einfachen Zugriff und deutlichen Mehrwert.

Das Projekt zur Einführung der ITSM-Lösung verlief reibungslos und auf Augenhöhe. Die Gesamtlösung besteht aus einer zuverlässigen und innovativen ITSM-Software sowie einem hochkompetenten Hersteller (hier auch Integrator) der mit uns gemeinsam das Projekt nach unseren Anforderungen umgesetzt hat. Wir sind überzeugt und zufrieden.

A good product that needs to continue focusing on the needs of the users-- could be a super robust program and I think it is getting there.

I opened my electronics repair business just about 2 months ago and I have to say that I researched many other ticket management solutions available. Other systems were okay, but once I read all the features of MHelpDesk - I was sold. Its just so simple and I love that you can customize just about anything. We started with the lowest option available, but now that were getting more customers, we have upgraded our service. At first it took me a little over a week to figure out exactly how to customize the ticket fields and what not, but now that I have it done, its extremely easy to do. I love that I can be at home or out of town, and still check on what is going on at the store. I can see which customers were added and what tickets have been updated. My techs love that they can have their own login and update tickets right from their work bench, without having to go to a centralized computer to update notes and statuses. The support on this is also great, I actually feel like I can talk to real people when I have a question or problem with the software - which never happens. They're very active on Social Media and are always coming up with new features for their system. I will use MHelpDesk for as long as I have my company, they have earned my business. Thanks Guys!

The people at mHelpdesk over promise and the software under delivers. Support is a joke as they will do more to get you to go away than they will to fix the issue. When information is imported, it doesn't import in the "recomended" format, which means any time you thought that you wouldn't have to spend entering info, you actually have to spend more time. For the price its not worth it. Save time and money by going to something else.

I own a business in Northern Ireland called Orchard, that provides independent support services for Apple products. I started using mHelpDesk about a year ago and have found it to be a great help. I have experience with some open source content management systems and was looking at putting a solution together myself, but I didn't have time to do this and try to get my business off the ground at the same time. I tried mHelpDesk and found it to be just what I was looking for, and well worth the money. The iOS app is especially helpful for me and it's been great to see that lots of features and improvements have been added since I started using mHelpDesk. No solution is perfect and there are a few features I'd like to see added like contact syncing, but the development I've seen in the last year makes me confident that mHelpDesk will continue to grow along my business. Support is also of a high standard and I've been impressed with the consideration that the mhelpdesk team have had for feedback from the userbase.

Ultimately, it is worth the expense and issues for the end result. I recommend.

Not sure why anyone would pay for a solution that doesn't display the schedule properly.

When I first opened my small IT firm, we were blessed from the get go with multiple clients. But multiple clients mean multiples upon multiples of network assets to keep track of. We heavily relied on Excel spreadsheets to keep track and Quickbooks notes for service ticket accountability. Keeping track of all that was a separate full-time job in itself. But the dark day was creeping up on us. It only took a power outage and a fried backup drive to almost put us out of business. Our records were gone and work kept flooding in. That is when I shopped for solutions and landed at MHelpdesk. I consolidated our CRM and assets and can now easily track work performed across devices. Service ticket accountability is top notch with client-side signatures proving jobs have been completed. Best of all, it is all hosted in the cloud! Worry about our records data-retention is now an old scary story we can tell our kids. Thank you MHelpdesk for giving us one place to keep our business functioning as the fine-tuned machine it is now.

Did I mention the consistently outstanding after sales service?

MHelpDesk is so user-friendly! If you have any sort of tech-savvy abilities, this software is incredibly easy.

We are residential electricians and mhelpdesk is helping us to schedule the appointments with our customers, get written all quotes (also done in mhelpdesk) customer approved, invoices sent out, payments made right through the program and now we can sent out a receipt to our customers for the paid invoices. We love it! It's easy to maneuver even for people like myself, who is not very tech savy. Whenever we had an issue, we connected with their super friendly, professional customer service and had our problems resolved in no time. We certainly highly recommend mhelpdesk.

Very useful for controlling PCs on the company network and managing patches

La cosa che più mi è piaciuta è il fatto di avere tanti component già pronti

Great for automatic monitoring and 'baseline' checks for all clients on the system. Also integrates with our PSA.

We always connect to user/s who have issues and do a systematize troubleshooting. It would also be helpful if we can make the data transfer faster than before.

The modern interface, the value obtained for the cost, the capabilities and the features. These have allowed us to migrate from Kaseya and PRTG, reducing costs and streamlining our operations.

DATTO and their parent company Kaseya are SCAMMERS!!! quotes are contracts!

Horrible, six months in and still struggling with every aspect of the product.