Point de vue santé globale de mon parc informatique, j'ai une plus large vision de certaines tâches que j'aurais mis sur le côté sans RG System

this product is very user friendly and the support is outstanding!

Today business interuption prevention is uttermost importance, being Proactive rather than being reactive, save time and money for a business that is very important. Hence The Supervisor is need!

Great tool. Really user friendly. Seamless experience between all the aspects of our infrastructure management. It's pretty cool to have back up, security and ticketing completely built in the monitoring platform.

We needed a platform to protect our IT infrastructure and content data. We found RG to be a user-friendly means to do this and thus far were happy with the results. Would recommend.

RG System has helped us grow our managed service business smoothly. The remote control, alerts, inventory management and anti-virus are particularly good. The support is excellent and the developers really listed to their customer.

RG System is critical for monitoring, securing, and optimizing your business IT architecture. Ensuring that everything stays in working order is easier with our functionality rich solution that can alert our IT staff about anomalies early and often. RG System can proactively and automatically gather data about the network, and practically any device present on it, giving our IT staff information about problems before someone from your business reports the issue via phone or email. RG System is a network management solution that gives us insights on your infrastructure servers and workstations health status. Once the agent is installed on the equipment to monitor, which takes less than 5 minutes, it is able to provide us with real time data: disks status, memory usage, backup jobs status, antivirus status and so on. This data is then analyzed and displayed as charts on a unique Dashboard.

globalement satisfait du produit, très satisfait par accompagnement et support,

I have used CW since 2009. I could not manage my business without it, nor would I want to. Its affordable, reliable, and has what I need. The biggest challenge with any tool that forms the backbone of your company is to learn how to best utilize it, and they have an amazing training University and Consulting team to help with that.

In the last 5 years we have jumped All In with ConnectWise, LabTech, Quosal and several of their 3rd party products. Let me just say that it was one of the best business decisions we have ever made. I should mention that it was not always easy and there were issues along the way but ConnectWise & LabTech have had growing pains along the way, but we have not had any support related issues recently.

Our company had high hopes for Connectwise, but unfortunately what was promised and sold did not materialize into what we received. After a terse series of emails back and forth they did concede and allow us out of our contract. We are currently using commitcrm and are much happier with the price, options and support. We stumbled across commitcrm on our own and there has been zero marketing hype, just a free demo which lets us experience the product first hand.

We have used ConnectWise for years and help other companies optimize their work flows and processes to save time, automate and grow their businesses. We use ConnectWise in our day to day operations and love its ease of use. Having everything in one business tool makes it easier to manage daily functions, especially when they are all right there, at your fingertips. Our company also participates in the Beta program and the PIN program which allows us to provide valuable insight and input to the ConnectWise development team.

Connectwise as a product is quite large, Theresa lot too it and it will need a lot of time invested to really make it work. The univeristy, support is great, they listen to ideas, provide Apis and really care about partners. It won't do everything you need, but let's face what off the shelf software does? Overall a great company and a great product.

Nothing. Not one thing I can say about this system or service that is positive. Not the support, sales, or customer service. The feild service texhs hate it. Waste of money.

Connectwise enables all facets of our business to be on the same page, streamline, and automate. The ability to integrate easily with other services make this a no brainer since if it isn't in ConnectWise, it can easily be added. While the tool itself can be complicated to learn, that is a result of the depth of the abilities inside of the tool. Support is top notch and responds quickly and the community that developed around this product is spectacular. I would recommend this to anyone looking for a tool to manage their service centric business.

The Capacity team is top notch as is the software itself.

Capacity is a very forward-thinking, cutting edge company.

We are using capacity software as an educational tool to familiarize students with practical uses of natural language processing. The Capacity team has been incredible helpful in our efforts towards this objective.

[SENSITIVE CONTENT HIDDEN] and the Capacity team has been great and VERY patient with us as we went through some transitions during our onboarding. They're always available to help and answer our questions and great to work with.

Positive so far

My overall experience is simply great

With our growth, we need partners that help us scale. Capacity is a great partner for that growth.

The integration was fairly easy with our website. After several months of fine tuning, the program was able to begin learning some of the questions customers asked.

We are very happy with Capacity’s Knowledge Management Solution. When we recognized that our team was fielding the same questions repeatedly, we knew we needed to implement a solution to field and resolve the never-ending cavalcade of questions about available courses, sponsorship opportunities, or enrollment requirements. We are now able to rely on Capacity to provide the right answers to our customers and potential customers. Our leadership can now focus their attention on long-term goals of our organization.

Great product without good support

I want to see this product which is used for asset management system in software management . I think is a good software.

We have been customizing Remedy as far as I can remember. The SRM portion is very limited and can have some functionality and features upgrade.

We have used ITSM for IT service management as well as for network service management. This helps our Customers in many ways like reducing support cost, managing support activites, maintaining CIs etc.

Good ADDM upgrades and support documentations available. Need more information and training regarding CAM. More information and support needed for SWLM in Asset. Remedy upgrades support to be included

Pros: A good ITSM tool for any company to implement ITIL practise in the system. Provides lot of functionality. Cons, Need to make the UI more simpler and easy to navigate. Have to improve the dashboard and reporting functionality available OOB.

After reviewing ITSM 8.X I am impressed, it is easier to use, has better performance and is more intuitive. Much improvement over previous versions, will be rolling out pilot this year, looking forward to using it and additional things in the pipeline for next release.

Pros: Ease on integration, development, configuration. Cons: Slow Performance of Web interface as compare to other tools Incident, Change Problem UI are too bulky, most of the attributes are not used. Upgrades are reall Admin dont have thick client now No Pre-built maintenance page or similar kind of pages. Report creations are not to easy for end user prespective

The concepts and processes behind the ITSM application are very useful and intuitive, but as a developer of Remedy there are a lot of disconnects in the code which make the application somewhat inefficient. Just as the user interface is being streamlined for ease of use (such as MyIT and Smart IT), so should the underlying code/workflow to improve performance and customizability.

We rely on this software for a variety of customer support areas including incident management, problem management, and reporting. We will soon move into asset management (CMDB) and change management. Software has been easy to train new users, easy to search for information within the Remedy system, and straightforward for developing reports. We have not had many incidents with the software itself becoming unavailable due to software issues such as Tomcat services hanging or other issues.

Still in Beta, but so far so good.

Stable platform with great features. Also, the company has a site to upload suggestions an enhancements.

I like that you can create tickets that have timers to make it easier to track how much time was spent assisting a customer.

The layout of this product is very easy to use. Helps you to easily see information that is needed. The integration is great as well.

Easy to figure out, and you don't really need training. Just get up and go with it. Easy to manage state of the ticket.

Very good. Apart from attending to customer needs, I use the tickets scheduling and meetings features to streamline my day and get my tasks done on time.

MSP Manager allows us to be easily organised, and track staff activity well, on top of being able to track customer invoicing from within.

So, we have been using MSP Manager for about a year now. I can't say anything good about it. It is clear they took different tools and tried to cram them together, but not very well. It runs so slow. If I go into a ticket and mark it as "in Progress" and want to save a message to it, I have to save multiple times. Every change or note requires it's own save. No real reporting functionality. It's very counter intuitive. Having used Service Now, Remedy, and Spiceworks. All of those tools do a much better job

Great product, very helpful for our team.

We have been using Field Aware for 8 months and are very pleased with the software. It is very user friendly and perfect for the field service environment. Constant upgrades/updates are a major plus.

We paid for this system and unlimited support to have it implemented. A year later the system is not implemented and we received minimal support to get it implemented. A product we could test was not even delivered. All we received was empty promises.

1)UNDER JOB SCHEDULING, we are unable to direct or assign additional techs to a job without typing information twice. Info shows up on lead tech but not on additional people asigned to the same job. This is a major problem for us. Takes time to add additional info and addresses. 2) How we enter the date is ok but input for time takes extra effort. Much happier with the old way.

Amazing work"ware"! Settles most problematic areas in our business, including invoicing, customer history and multiple locations for a single customer. In the HVAC world, I don't know how anyone with 2 or more employees wouldn't profit with F Lo. We have become great friends with Mynell (M Lo) and Helen(H Lo) in customer support. They are the Best! Their backup, Jameson (J Lo) is the Bomb when it comes to the Database! Oh that's right, I don't do backups anymore! It is all in the Cloud! Thank you, F Lo!

I can not give you any cons about this company or product. I have used Field Aware for a year and it has been a great experience. The support staff is amazing... They are willing to help you and your business any way possible to make this product work for your company. The mobility of the product is the very best. I have tried other similar products and nothing comes close. Field Aware is constantly updating there product and providing new solutions that will only help your business grow and make it easier to manage.

We have been using Field Locate since July 2014. We are a Heating and Air Company. The inability to get Field Locate to SYNCH with Quick Books is a major disappointment for our administrative staff and management. This very feature was a major part of my purchasing decision. I have been trying unsuccessfully for 45 days to get this Field Locate synch with Quick Books issue resolved. I have several campaigns that depend on Quick Book data being synched. Also when the data was going over to Quick books no differentiation was made between checks and credit cards even though we entered the correct payment method!

This has gone from bad to worse. Nobody returning phone calls, emails etc. I have even called the Sales dept and can't get through to them either.

They charge an outrageous amount of money compared to similar products that are far better. My Customer Service rep spent hours on the phone with their techs and none of the problems were ever fixed. In fact, every time they would try to "fix" something, it got worse. They never delivered what was asked of them. When I tried to break the contract, because I was not receiving what was promised, the threatened to sue me! I wasted THOUSANDS of dollars. They are terrible people.

Nothing. There is no positive with this software. You will be changing, it is just a matter of how long you let yourself be strung along.