We can easily raise tickets and keep a track on the status

We have been using it as our main ticketing system for Incidents and Service Requests and also using it for our Change Management tool.

We are currently implementing this product. So far, as seen by various demonstrations and test drives of this product, it appears to be fully functional, scalable and user friendly. Changing workflows, form layout or what you are seeing on the screen is very easy. Customizing the workflows is not difficult, which, in conjunction with form modifications allows the users to make customizations specific to their needs.

SunView's Professional Services team helped us configure ChangeGear Service Desk to meet our needs. We have implemented several modules including Incident, Knowledge Base, Service Request, and Self-Service Portal. ChangeGear has been well received by our end users and IT Techs.

I like the functionality. We used it for helpdesk and change management, worked great in both scenarios.

The software offers a lot of features.The CMDB is a nice feature. Asset tracking is also great along with Problem and incident ticketing.

The product allows a lot of flexibility to be adapted to the needs of our company. Able to automate a lot of functions and services that were manual to us before.

Change Management System works very well and complies with all our needs. Reporting and filtering design is unique and very customizable.

All of IT work is in the same area from Project Management to daily incidents and service requests.

Stream lined access to various features. Good metrics that are easily obtained.

Overall it removes the need for manual processing with automating it in one platform.

Easy to use, and amazing customer care response

There's no option to add credit notes or NIL invoices in the tool. It hampers with the payments to the vendor.

I like how easy and fast it was to implement this software so it's one of the tools I recommended to others including our clients.

It is very useful and helpful to manage the business

I like the ease of approving invoices from the phone.

It's good software for vendor onboarding, compliance and procurement purposes Self explanatory and easy to use

It's really good to use .

Very easy and fast to implement is the best thing which I like , further you can customise the entire ERP based on your usage which is very unique and helpful Overall it's a great tool been built and implemet d by industry veterans- we have seen our vendor communication getting streamlined with this

Very Good Software. Value for Money. For Mid Sized organization like ours, we were not able to affors Netsuite or SAP B1 and this software has given real value for money. Streamlined our complete procurement function

Makes our organisation more efficient and the wider business found it really easy to adapt to with relatively little training.

Very specific pointed towards the IT world, such as for a printer defect. But not the ideal solution for a more general type of ITSM application.

TOPdesk was to consolidate several systems we used across the group into one single source for all our IT Support needs. It has done this very well. The ability to have a self service portal and knowledge bases are great features we are building on a lot. The imeplementation was very good, straightforward, simple and no post implementation issues.

The UI of Topdesk is one of the best & modern UIs that I have seen, the ability to have tabs within a single Topdesk page helps operators to have multiple calls open simultaneously. The API provides an easy way for bulk updates to items in TopDesk to be applied.

The ability to manage two separate departments under one helpdesk system. TopDesk has allowed us to easily create a two department structure for managing work load and has also helped in the developed of Trust wide projects.

Flexibility to deliver virtually all we need by way of ITSM. Configurable, but stable SaaS. Fab self-service environment.

Excellent

TOPdesk works well for call/issue management and benefits from being based on the ITIL model. It can help if you have different teams/departments which need a service management tool but want to manage their calls separately.

Self service to help staff help themselves. Better visibility of change status and Service desk that now feels better equipped to deal with incoming tasks and still has headspace to turn those into good KB pages to share knowledge within the team and with the end users.

Registration of a lot of company assets. Loan registration Automate processes for tasks for operators in TOPdesk

Network diagrams and insight made easy :) A bit technical to setup but once up and running it is awesome.

Can be integrated with PRTG from Paessler.

very useful and easy to use

Overall, I'm very well pleased with UV explorer, it's an awesome product for the price.

Yes, i have recommended UV explorer for couple of my clients and it have always satisfied the requirement in better way.

Easy to use for access to remote instances.

IP Asset management has become an easy task and identifying security breaches and network connections has improved security at a quick glance. Changes to the network are easy to identify and manage.

Ease to use and operate, Understanding the network topology

Quick overview to which Ports assets are accessed.

currently i am using it for the device configuration backup and want to explore on mapping.

5 stars - the best ITSM product I've used so far.

JSD offers a lot for any company needing to maintain a service desk to manage the support requests it handles from its clients/customers. Because it is a Jira (Atalassian) product, it is most likely utilized along with other Jira tools, and plays quite well with those. Due to this integration aspect, thought, the layers of security necessitated within user settings requires a considerable amount of learning/training, which is not easily attained without paying for it from Atalassian. And, while I understand, respect (and even applaud) the market-oriented principle of this, it does seem a bit intentional that there are no reliable helps available outside of Atlassian (for example, any tutorials you will find on YouTube for assisting with certain user configs, settings, steps, etc. are applicable to much older versions of the software, and to a great extent, are not applicable to the current version). This would not be a negative aspect if Jira did a much better job at keeping their own internal (free) help docs, etc. up to date, so as to apply to the current version, as well. Instead, if one wants highly dependable "helps" it appears the best way to achieve that is to pay Atlassian for their training courses (at prices that are obviously calibrated toward larger companies/corporations. And blindly undertaking such would seem risky if judged by the extent to which their free user tools are kept up to date. This is not, to my knowledge, the common experience with most apps.

Service Management is very easy to get going "out of the box" for small organizations. We stood this up apart from our enterprise's main service management tool because we had special needs for our intake forms and this allowed us to do the customization needed without going through rigorous development through the enterprise level tool.

Jira is a complete solution for tracking an historic even and related events as the tickets and sub tickets are linked under one roof.

Overall, I would highly recommend Jira to any business or organization looking for a powerful and flexible project management software. Whether you're a small team or a large enterprise, Jira offers the features and functionality you need to manage your projects effectively and efficiently.

Good Ticketing System, Seamless Collaboration, Agile Methodology Support.

En general es una manera de tener el control de las incidencias o solicitudes reportadas para su revisión

We've been using Jira for about 5 years now and we're still happy with the way it works. We've never had any real issues with it.

The User interface is very user-friendly and organized.

Managing a major website replacement project. Invaluable to keep the team on track, working fast and agile.

Little difficult to access remote access.

Easy to use and share to receive a quality support

The TeamViewer is easy to use even for Beginners. Even if we didn't sign up, we can access Teamviewer. But when it comes to any other apps or software, they don't allow us to access any of their feathers without signup. but in Teamviewer it is free to use No subscription is required for personal use.

facilità nell' installazione, nel collegamento da remoto, intuitivo e veloce

Save my day many times...you don't have to stand up from your office

I like that I can access as well as get support from wherever I am

très complet - c' est étoffé au fil et a mesure du temps - même si la plupart des nouveautés ne serviront pas à tout les utilisateurs

Mi è utile perchè spesso mi trovo impicciata con il computer e basta aprirlo comunicare il numero e subito si connettono al mio pc senza modifiche a firewall rete etcc, condividendo lo schermo e vedendo quello che accade a schermo. Davvero utile per fornire assistenza remota

Once it works, it’s very easy to use with my software support.

Facile à utiliser, à installer et à déployer sur les postes

our company work in Sell & service photocopy machine. we need software for save our business. 1. machine sell 2. items sell. 3. rent machine. 4.......

The ease of use, very user friendly and easy to get your head around

Simple web-based application which is adjustable "like a charm". You can manage and build relationships between various data and build your own independent structures. App includes tickets feature which is really usefull. You don't need second software for manage tickets etc. The price for the app licence is really cheap if we compare usability and elasticity of building your own digital world inside the app.

OneSoft is an accessible data store that is also flexible enough to meet the business requirements of growing companies. Everything is customizable. You can structure your data and workflows to fit your needs. The user interface is well designed and simple to understand and use. The ticketing feature is especially interesting. Forget about using different services to keep track of your workflows, OneSoft can do all that for you, complete with watchdogs and notifications. OneSoft is a definite win for any small or medium sized business who need a custom data store, but don't have the time or resources to hire a team of developers to create and maintain their own solution. OneSoft can grow as your business grows and changes. It's a great value.

I had the opportunity to use the application Onesoft Connect during the implementation of business telesale campaign for the registration and management of customers, opportunities, contacts, including activities that recorded the individual members of the team that implemented the campaign. I'd like to put my statement that the application is for dealing with this type of task absolutely gorgeous. I appreciate the simplicity and intuitiveness. I particularly liked the possibility of assigning tasks and sharing them. Excellent is also the price for one team member / month plus the number of licenses can dynamically change during months. I recommend to all who need to implement CRM, and do not want to solve it even within their IT department or they have not yet IT.

In our company, which is engaged in providing IT services and consulting use Onesoft Connect to ensure all of our core operating activities. In the application we have conducted a complete CRM, which is shared by the whole team and we have a perfect overview of the activities that we perform to our customers. Furthermore, we have kept our projects and their progress. At the same time we use the application to the basic personal and property agenda. Onesoft we also use to register all our contracts, whether with customers or suppliers. In the application we save all logins (users, passwords, portals). The opportunity of using cloud platform is very welcome, you don´t need to care of internal IT. And it is necessary to highlight the simplicity and intuitiveness of OneSoft. I recommend the application to all companies that do not want to waste time with the operation and implementation of complex solutions and wants to concentrate primarily on their business.

Yes, finally simple and flexible solution. I can adjust it as simple as spreadsheet. Use it mostly for communication within the project team, task management and the collaboration with our customers. Love it for simplicity and clarity.

In my current job, I can use the application Onesoft Connect to support marketing campaigns and managing the customer relations (contacts, opportunities, communication, etc.). These areas are in sufficiently fully covered and work is clear and simple. I would like to commend the application for its intuitiveness. I would like highlighted the possibilities recording of activities of individual team members, which is always available to the customer the entire history of communications, regardless of who and where it led. This functionality, while the fact that it is a web application that provides full mobility, predispose to a very broad spectrum of applications. I rate as an application that is truly suited for practical use, and it got itself in this respect sufficiently proven. Apart from the above there is a wide possibility of further recovery. I would like to mention at least the areas of human resources, management authorization and registration of assets in which I had the opportunity also to look. I recommend application especially for businesses that have a sales team in the field and simultaneously solves a number of ongoing projects in which participate other groups.

very good

ease of use and installation. it was a lot easier than expected

Fast and responsive. Easy to understand and use.

Data center management and provisioning workflow.

Overall this product has helped us and i am liking it.

Service Now / CMDB, and Power management

Nlyte gives our Infra team to have visual view of DC floors And best part is the efficient lifecycle management of assets

Good so far, but definitely needs improvement

for now I can use nlyte to monitor the situation of spaces, power and wiring of a small part of the data center

Nlyte was a vital tool for our Configuration Management Database. Since the information was provided directly from the Data Center Operators we were able to cross reference the data information in Nlyte with other sources that we had on hand

It's been a while I'm using this software and I'm pleased to say that without any trouble i get my business solutions.

Thanks this software I had no issue to plan the budget and manage all IT equipment in company.

This software is great to manage issues with customers, simple to use and versatil

I have used GLPI for asset management and case support management. Both modules were easy enough to use and did the job.

This tool has 2 main modules the inventory manager and the helpdesk. Both of them have a very user friendly frontend. Its allow you to optimize opertion costs and also administrate the support area.

In my opinion it is one of the most complete and simple tools to use to carry out the management of incidents and requested interventions since it allows to have a control of the tickets and to give solution for the priority of the same besides generating reports with all the data available (incidents per month, time of resolution of incidents, delay of the service, etc)

I can take the control of my requirements and incidents

É um sistema que permite várias configurações e no tocante sua utilização torna-se de fácil manuseio.

La facilidad de implementación y utilización.

My experience with GLPI has been excellent. Initially I only used it to manage incidents and requests, however now I can use the problem management and change management module which has allowed me to solve many associated cases that were previously handled in isolation. In addition to the mentioned functionalities, we carry out the traceability of projects with their respective activities, where it is possible to notify each person involved of the status of the project. Another advantage of this tool is that it allows you to take inventory control of your organization and this adds value to the other features that I mentioned. In the free version you have extensive functionalities and in the paid version the support is very efficient when it comes to configuring your IT infrastructure based on the best ITIL practices. In particular I recommend 100% to all users.

My favorite part is that the software will not let you accidently delete an asset. Also, I like the feature that tracks user activities in the software.

The software is reliable and performs as directed. The key is to put good data in and maintain it regularly. The support group provides regular updates, and is responsive to inquiries.

I've been using BarScan for 15 years and have found it to be very flexible and comprehensive for my financial, information technology, and facilities record requirements. I also provide inventory services to my customers using the system. It allows us to change the handheld configurations on the run, create unlimited reports, and easily import/export the information from our system to the customers system. I have the Technical Support service and have found them to be very responsive -- no long waits in a que. I get a live person, the same day, and they respond to my questions or concerns. Marla Williams Integrated Asset Management, Inc. Severna Park, MD

It offers a lot of possibilities to categorize your products. Well developed!

We have been users of BarScan since 1995. Selected BarScan because it was developed by someone familiar with the challenges of facilities management. As a former facility manager for a large corporation, BarScan would have helped solve many issues I had for tracking corporate assets. Basically there was not a program in place, this software would have save perhaps millions if used corporate wide. There is a learning curve but once system is setup it is easy to maintain data collected. In fact my company has built a unique facilities service helping companies uncover and better utilize equipment of all types. Customer service from BarScan is outstanding and is an asset itself for my company.

First of all, I cannot say enough the incredible Customer Support provided by the Barscan team. A while back we had an issue that I needed to get resolved. I forgot that Support was 2 hours behind us, as I called at 7am our time. I still got a friendly answer from rep at 5am, while he was just getting out of bed. Our issue was resolved within the hour.

Customer service is awesome and always available for assistance. I feel as the program is not as user-friendly and limited to handheld features and the ability to manual type in new items if not at a computer to add.

I like the mobility of the handheld device and database functionality of BarScan.

So far Barscan has been useful for the school I work at. the scanning process is fairly easy and made inventory for 3 campuses easier than expected.

BarScan support is awesome. But legacy application (Foxpro based) is having challenges - network bandwidth consumption; legacy database; integration with asset management tool is a challenge; can support maximum 10 simultaneous connections only is also a challenge. Would suggest BarScan should think of enhancing this to the SQL platform and easy integration with other tools, centralized database etc. which will add great value