HPCI was the best move that we did. We have saved a ton of money! The portal is great, I love the break down we can get.

only difficulty down load Telus invoices. password never seemed to work now sent in a separate attachment- thanks

We love HPCI, they came in, saved us a ton of money and keep doing so! They continue to suprise me with what they can do each month!

Software is getting there. For a user it is probably not particularly useful. Thanks, no worries about the contest, I know I missed it. But wanted to provide review.

with Compass Joining HPCI it has helped to reduced our overall costs of each mobile device from the renewal to the monthly cost sharing plans. HPCI manages the replacement of devices along with adding and remove features for each users with ease.

It is a very good service that they offer, I really liked the speed with which I was served in customer service, they were punctual with all the doubts I had.

All of the people at HPCI are extremely helpful and very quick to reply whether it be through the website or direct email. The savings they have been able to get for us has been amazing and how easy the process was. They've completely taken away a giant headache and have made it so easy to utilize their services. Thank you for all of your hard work!

HPCI as a company focuses strongly on customer service, and it shows. We have never been happier with a vendor or the products that they provide. That being said, when the HPCI customer portal was introduced, it added yet another layer to the prompt, effective service that this company offers. With endless uses, reports, and strategic data, we find it so easy to view where we are overspending and where we can make changes to save money -- if HPCI hasn't pointed it out already!

The service is amazing, I had a problem at first but I was sorted out soon, they are people who know what they are doing and I was delighted with the work received.

The customer service and response time is great. However, we would appreciate that our original bills(Telus) to be attached to the monthly report from HPCI as support. This will enable us to make time payments to the vendor.

Assessment for VDI Trouble shooting for VDI

Can Review the data with graphics visually. Can Track past data in detail for analyzing system trouble etc

There is a lot of information that can be acquired even if the user is not aware

Excellent tool for measuring users' digital experience

Insight into how users interact with IT is a game changer when making Business decisions.

The tool is intuitive and easy to use. You have the ability to answer a myriad of questions about your end user estate - insights that have not traditionally been available with the management of end user devices. API provides opportunity to correlate data with other sources and provide deeper insights. Ability to react to defined events with automated tasks and integration with ServiceNow.

SysTrack helps with root cause analysis and troubleshooting, but beyond that it provides business intelligence based on real data to help effectively target investment and monitor the return on that investment in terms of measurable end user experience improvements.

I work for a VAR discussing with customers their workplace transformation and EUC strategies.

Great experience. The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.

Traditionally IT has had a limited visibility of what is happening on a user’s machine (physical or virtual) unless the user placed a call reporting an issue. SysTrack enables us to track user experience proactively which means IT can work on potential issues before users report a problem ensuring the best possible experience for users. Unlike solutions from other vendors SysTrack can store data locally meaning that even when a user is on the move their experience data is being recorded. SysTrack data helps us to make overall improvements to our services to all our end users. We also use SysTrack data to demonstrate we are meeting SLA’s for the environments we support.

Little to no maintenance once the equipment is in the system

Outstanding customer service, probably the best business software I've ever used.

We were up and running almost immediately. I had two questions while getting set up, both ofwhich were answered right away using the chat feature. I’ve never seen business software thatwas so quick and easy to implement before.

Overall we really enjoyed the product and when compared to competitors we saw a simpler user interface, clear guidance on how to operate the app and the price was very competitive with the market.

Excited!

The similarities to more expensive subscriptions I have trialed, at a much more reasonable price. The endless customization options to make it work for your business. The kiosk's ease of use from a technicians standpoint. The customer service chat feature is very prompt and helpful, answering all my questions.

Asset bots is great. I’ve already hooked 5 people into asset bots with less than 3 minutes of convincing. The ease of use of this product is the best I’ve ever seen.

Easy implementation, great support, and documentation is very thorough and clear for beginner, intermediate and expert IT individuals.

I love how easy it is to create barcodes/QR codes. The UI makes everything so simple and so easy. Literally learned how to use this program in less than a day. I tried so many other programs and could never get myself to like them. I am so happy I came across Assetbots.

The asset tracking and check-in/check-out process is so easy to use.

Slowly, we are forming a GRC culture. Changing the way this company does business

Keylight has been a great tool and has assisted with streamlining our third party review process. Using the tool, we are able to weight questions, calculate a score based on the vendor’s response, obtain information regarding the security scorecard rating, document a summary regarding the review, easily update questions to be completed by the third party, administer user access for the tool, and keep track of the progress of completion of the questionnaire. Also, Lockpath is quick to respond whenever I have questions regarding the tool. Additionally, I meet with a representative from Lockpath on a regular basis to touch base and discuss any issues, questions, or provide feedback. I’ve had an excellent experience with Lockpath’s Keylight tool and highly recommend it.

Improvements of the tool with each upgrade makes it even more flexible for all users and skill levels.

The SAAS platform means I don't have to have a staff dedicated to keeping one application running. Keylight is easy to use and understand and can provide the workflows we need.

makes life easier in meeting the needs of the various teams i need to build the applications for. the workflow is very easy to work with.

The experience with Lockpath has been positive including their attentiveness and responsiveness to meet our needs with their tool.

A very good third party management software. It has helped us to streamline and organize our 3rd party risk management process

Makes managing GRC tasks, exceptions, vendors, etc much MUCH more efficient. We have seen significant time savings by using this software.

Keylight is completely configurable and extremely adaptable. It has powerful yet simple-to-produce reporting capabilities that enable metrics and provide transparency with ease. I can't stress enough how easy the configuration (Admin) capabilities are to learn and to use. And for those times where help is needed, the Lockpath Support and Professional Services teams are first class. Always eager to help and it is evident that customer service is a high priority for the company. Workflows and notifications can be easily built which can provide a centralized location for many use cases, including: Identifying and monitoring risks; Recording regulatory and other requirements, controls associated with those requirements, including assigning ownership and review of those controls, and Audit projects which are tied directly to the controls; Vendor Management, including monitoring compliance and tying to any applicable risks. I guess what I'm trying to say is, the Keylight GRC platform helps take some of the complexity out of GRC. The above are just a few of the many possibilities. Because the tool is so easy to configure, I tell my colleagues to "tell me your dream"-- I'm usually able to get pretty close.

amazing

Ease of use, intuitive menus, very fast and good support(both e-mail, ticket and telephone) and the possibility of adding new features as requested.

Ease o f use, ready to connect ,good support response and easy interface. supports ios,windows and android.

We are facing the node connectivity issue while adding the more than one devices which is connected in the same network.

As a growing company, we have been innovating in our use of technology. Utilizing HexNode has allowed us to maximize our technology usage while also maintaining our security, and giving us the option to securely provide devices to employees while minimizing risk to our organization.

Easy setup and super fast support. Setup and working in less than 2 hours.

Very good experience, and getting more value for money than I original thought.

I think they are a great company to work with, they met all of our checkboxes except one and they are adding the feature down the road.

The support is awesome, issues are resolved very quickly. The android app continues to improve with new features added almost weekly.

We had both Android and iOS devices in our company and we needed a decent software that could manage both easily. Hexnode MDM turned out to be an excellent choice. We opted for the on premise edition. It was very easy to set up and their support team was always there for us.

We've used NHD for a number of years now and they continually evolve and add features to this great tool, support is great, friendly and very helpful. You can ask for features to be added and they'll do their best to incorporate them into the product as soon as possible to make it as easy for you to use and to fill any requirement you have. It's so customizable it's unreal, with options for just about everything you can think of. Ticket management is so easy, as are the web interface for end users, and mobile interface for technicians.

Been using NetHelpDesk for a while now and it is amazing. we use it across all our departments so its easy to communicate between departments rather than using different systems and not being able to cross over. The integration with Microsoft SCCM was another one of the main reasons we chose NetHelpDesk and it seamlessly fits together. The after sales support is fantastic, any time we have got in contact there has been a resolution over the phone then and there or pretty soon after if it needs to be worked on by developers. Would highly recommend the software to anyone, with so many features it could work in any type of business regardless of size and industry.

We moved away from another ticket management system which had too many features for our needs, and was more designed for CRM. For the cost we find NHD to be very productive for our business. The best thing is the ease of reporting, getting the data back out in easy to read formats. The previous system we using for this was extremely complex. Their support engineers are extremely efficient and professional, nothing is ever too much hassle.

NetHelpdesk is a one stop shop for all our service desk needs and allows us to manage and meet our clients' expectations.

resolving, reducing and solving problems encountered daily. and finding long lasting solutions to some of the company's frequent IT & Maintenance issues.

very happy with the product

Really happy with the service and would highly recommend HaloITSM

We were unfortunate in that Halo was experiencing growing pains when we started. We have been waiting 6-8 weeks on Halo to provide us with enough help to go live with it. The UK support team is great if you call in but if you submit a ticket to them either email or portal you will probably wait for days to get a response.

Fantastic!!!

Great service desk, great price and a super team! What more could you want?

Overall experience with 'kriya' has been excellent.

We manage payroll and leave on our portal. Wanted software to manage other HR processes and 'kriya' fits the bill perfectly. We have configured at least 12-15 HR process like on-boarding, probation evaluation, de-boarding, training requests, HR tickets, Grievances on kriya. I love the fact that it does not limit the number of processes I can create. Availability of a mobile aap is a big big + for me.

It's very easy to create any apps on this platform. You can create your own forms by just "drag & drop" fields. The most attractive thing about kriya is that your mobile will also be created simultaneously.

With kriya’s configurable workflows, we have been able to streamline our internal process. We are no longer dependent on the vendor to make the changes, we can make them ourselves on the fly. There is no limit to the number of processes we can create which is the best part!

One of the standout features of Kriya is its powerful automation capabilities. The software allows for the automation of repetitive tasks, reducing human error and significantly enhancing overall efficiency.

Kriya's adaptability steals the show. It seamlessly aligns with our ever-evolving processes, ensuring that our workflows remain agile and efficient.

The customization options in Kriya are unparalleled. It allows us to orchestrate our processes with precision, creating a symphony of efficiency in our daily tasks.

Kriya's customization prowess is commendable. The software allows us to tailor each workflow with precision, providing a level of adaptability that is unmatched.

- Make workflow very easily - get real time data - get audit trail - Easy to make new process

Kriya has not just met but exceeded our expectations. The adaptability, coupled with user-friendliness, has made it an indispensable tool in our business arsenal.

Once installed the help desk side of things are very easy to use with lots of useful features

I am really happy with the overall performance and flexibility of generating the reports.

Excellent

Compared to other ticketing software this is not a good product and I would not recommend it.

We've made SysAid the main application for capturing incidents and requests organization wide

IT service desk

We are using SysAid to manage our day to day incidents and requests. Along with that we have de-commisioned solar winds and intune and only use SysAId as our Asset management.

All in all, Sysaid is an easy to use tool and has a lot of other feathers that can be utilized by any size of the orgainzation

My overall experience is good , We are managing our overall service desk support through SysAid

Incident management and asset tracking/registering are being used. It has given us the ability to set performance criteria and see how are matching up to them

Ease of use, it has convenient app and is a one stop shop for everything. I like that I can clock in, view past w2s and do trainings all in one thing.

As an employee, I have found Rippling very helpful to be able to request and track my time off, to view paystubs both current and historical, have easy access to all tax/employee documents, and to be able to easily find what is needed all in one place. The problem this has solved is not having to complete multiple steps through multiple platforms and simplifying HR related processes.

Overall experience has been great so far

My overall experience with Rippling is simply smooth! I appreciate that when it comes to Payroll, I can easily track my pay. It arrives on time without issues! The features are laid back and can be navigated smoothly!

Rippling is a decent alternative to behemoths like ADP. The customer service is responsive. But Rippling is probably best for companies on the smaller side.

I use it for a lot of aspects like payroll, time and attendance, etc. and it is very satisfying to use this user friendly app.

It was a very good platform acts as a bridge between user and management in a organization

My company switched to Rippling earlier this year and the transition from our old HR software felt seamless. It is incredibly easy to use to view your pay, select your benefits, and just overall do anything related to HR as a remote worker.

What I love most about Rippling is how incredibly transparent it is when it comes to understanding your paycheck. Every detail is laid out clearly, from where your earnings come from—like overtime and reimbursements—to exactly where deductions like taxes are going. Plus, the adorable graphics on payday add a fun, cheerful touch that makes the whole experience even better!

It is awesome because it makes my life easier.

With the Asset Panda software, we are able to inventory our technology equipment with ease. The program allows us to perform equipment audits, as well as generate reports. By using this software, we are able to meet our inventory requirements easily and effectively.

The sales and support staff at Asset Panda have been very responsive and extremely helpful. It was great working with customer support representative to get the product demonstrated and purchased and did an outstanding job helping us develop our platform and stand up the product. One of the customer support representatives was also a tremendous asset when it came to troubleshooting our issues. We have now been using Asset Panda operationally for a few days and the internal teams are enjoying the product and are excited about the potential it has to improve our property accountability and work-flows. We enjoy the customization capabilities, ease of use, and the clean, simple design and layout. I believe it will accomplish largely what we were looking for in asset management and tracking system at an extremely competitive price. We also think the mobile app is a nice and convenient addition to the platform. I did, however, give the Features & Functionality a lower score (which also dropped Overall Quality and Customer Support slightly) as it took us nearly 40 additional days to become operational due to issues with the Active Directory integration. I believe our current solution will work but I am not sure is the ideal implementation of the Active Directory integration. The issues we encountered were no fault of anyone but as common as Active Directory and Active Directory integrations with cloud-based platforms are, we expected the process to be much easier and more seamless than it was. We had an internal go-live date of January 3rd, as our fiscal year is the calendar year, and this was pushed back to January 20th because of the Active Directory integration issues and we were only able to become operational at that time based on somewhat of a stop-gap fix that we came up with internally. Now that our Employees and Users are integrated with Asset Panda and those issues seem to be behind us, our experience is by no means a deal-breaker. We just hope that future integrations are a bit easier to use. Otherwise, we are definitely happy with the product thus far and are excited to be using it!

The product has a terrific amount of customization (for asset fields, etc., as well as users). The automated reports are great. Being cloud-based is excellent, so we can have multiple users on different devices in our warehouse. The barcode scanning and generating is also essential for what we do. It basically fulfills all our needs, and transitions off of paper records.

i think asset panda has helped the company out a lot with tracking equipment and vehicles plus maintenance on everything and being able to log it in the system the improvements made since we started using asset panda have helped us out really well and we look forward to continue service with them.

It gets the job done.

Good - Feedback from users

Good experience overall.

Overall Asset Panda has been a great tool to help keep all inventory centrally located so that we don't have to manage a folder of Excel or Numbers document.

We've been adequately able to manage our assets and keep track of calibrations.

Currently, I have only used Asset Panda to search for equipment, assign equipment, and document returned or newly purchased equipment. I look forward to learning more about the software so I can maximize its usage.