I have used OPERA cloud while working for one of our customers in the hospitalization domain, overall experience with OPERA cloud is very limited, but the time that I have used it, I can only mention that it is a very intuitive tool with automation features and functionalities for hospitality management. Entire circle can managed for a customer / guest from booking to checkout over this software. It helps keeping management up to date w.r.t low inventory such as food, cleaning equipment and tools, guest supplies, room cleaning etc. Helps with walk in reservation and also helps with price adjustment over the weekdays / weekends. Overall I had a limited but good experience with this tool.

In general, this cloud-based system is world class famous among hotels communities with convenient features. However its too depended on Internet and IT staffs. Its difficult for other departments when having trouble with IT staffs not available. One of my favorite functions when using this system is that I can export reports to delimited data such as HTML, XML and excel file then I can process the data to be more neat and submit reports to managers before Night Manager runs end-of-day function to advance all transactions to the next days.

Overall very efficeient and professioanl syatem , that can be adapt to the new technology and improvement in the industry , the big bouns point is reports that can be created as per your requirments.

We are an independent high end boutique property 73 rooms & suites. We must be gluttons for punishment because Opera V5 is the 3rd Micros PMS product we have used. It will certainly be the last. The first product was a disaster for the users and ultimately the company because it was discontinued after three years. We were then given a very good monetary incentive to switch to Opera V4 which was okay but didn't offer some features we would have liked and the customer service was bad. An upgrade was needed when Micros was purchased by Oracle. We chose this time to upgrade our online reservations and upon the advice of our sales rep we switched from the free MyFidelio to WebHotel which would have a monthly fee but was supposedly worth this, as it was customizable. This turned out to be very untrue. It was basically an out of the box with only a few customizable features, not to mention that the configuration was cumbersome and not guest friendly at all and was ugly, obviously designed by technicians with no input from graphic designers. We spent much money redesigning everything we could to make the look and feel match our property's look and make the guest experience more user friendly. I must say that the technician we worked with has been the most responsive and accommodating Micros employee we have dealt with over the past many years. Anyway, I am getting off track. Since upgrading to V5 more than one year ago, quite a few things we contracted and paid for have not functioned or been installed i.e., Chip Card processing integration, HTL forms, guest phone call integration to folios to name a few and yet, we receive hate mail from Oracle's accounting dept. monthly asking for more money for services never received. We write or phone our sales rep who assures me she is on it and sending our concerns to the powers up the ladder but we hear little to nothing back and nothing gets resolved. I finally did get to a V.P. of independent hotels who listened but still nothing happened. After so much money and time with few satisfactory results we have decided to cut our loses and find software that does all that Opera V5 respresents but actually provides features paid for with responsive pleasant customer service.

Terrible,