Easy to use and it allows you to find something in particular even if you don't know the exact name (for example, looking for a reservation you can do it by date, first name, last name, how long is the stay for, and so on)

Initially is was a good option to integrate a wide range of external products with a lot of functionalities. That was a long time ago. Since then there are many better products with a higher rate of value for money.

Overall Opera is Master of all other software. Nothing can be compare with it. From my personal experience I have no doubt on it.

We had a premise based software, hosted on our 20 year old server here at our location. But even the 20 year old server worked better than the so called state of the art cloud based software. At least we had control over everything in house when it was premise based. But now we are at their mercy. Their customer service sucks, one of the worst. Took away so many functionalities that we could do here, so that they can charge us to do it themselves. But they don't have the manpower, the resources, the knowledge, the technique to do it themselves. Their servers are slow. What used to take a fraction of a second to process earlier, now takes several minutes, which makes you think, maybe you didn't click the right button. In frustration you click it several times. Most of the times, the screen just freezes on you, and will not even let you close out anything, unless you go to Task Manager. Lot of wasted time, low productivity. If you have a client trying to make a reservation on hold, you have to apologize several times

OPERA is the best PMS for reporting. As a hotelier, I must say OPERA PMS is Best for reporting.