I will say that my customer service experience has improved over time with Opera and there seems to be progress in the overall functioning of the company.

En general OPERA nos ha sido de gran utilidad para las operaciones en el hotel tanto a nivel de In-house guests como a nivel operacional y hemos tratado de mantenernos a la vanguardia gracias a sus increíbles características que hacen de este software la mejor herramienta en el ambiente de la hotelería.

Overall, I am thankful a tool like this exists. The ability to serve guests wouldn't happen in a way where we meet all the needs without a platform that captures all the little details.

Destaca por su facilidad de uso, es muy intuitivo y claro tanto para reservas, check-in, check-out, como para facturación y gestión de comisiones.

The product itself serves its purpose. It is not the most intuitive PMS but it certainly has quite a bit of customizability. Unfortunately, the customer service experience in their Latin American Department is among the worst we have experienced. The sales representatives are rude, misleading, and will try to take advantage of you any chance they get. They rely on subcontracted service technicians to provide customer service, distancing themselves from any mistakes they make. If errors due arise, rest assured that the Oracle reps will be the first to know how much they will cost to fix.