We have used A1 Tracker for some time now for contract management processing, tracking, document management, and contact management in the film and entertainment industry. We as a company are not very experienced with software, but find the screens easy to use and access the information we need readily available. We don't need support often because the system is pretty flexible and can be adapted to suit our needs. However when we do ask for customer support, A1 Enterprise goes above and beyond.

A-1 and their support staff helped to organize our companies sales team, automated our follow up proccess and made staff training automated. A1 gave a central location to store documents that could be retrieved by any of the approved staff making follow up calls and project mangment a breeze. Untill we used A1, as the president of our company I spent many hours doing repetitive tasks and not able to focus on other responsibilities after we started using the software it provided much mire time free from redundant tasks

A1 Enterprise fully customized our insurance CRM and included automation such as billing, renewals, and policy application processing via our company web site. They were very prompt in providing customer support and the software was very user friendly. We had a large data migration from an old and outdated system that was about to break down and A1 Enterprise migrated our data to the new system then helped us learn the new system with training seminars. Customer support was very important for us because our last system had little or no support. I highly recommend A1 Tracker for insurance software.

I would look to A1 for future software needs. They were able to customize claims processing, reports, EOB's, and had a great training program. Whenever I log a support case, I get an immediate response from the same people that helped me set the program up. Knowing who I'm working with, and knowing that they understand my customized product is fantastic.

Our company used A1 Enterprise to develop a new insurance CRM and policy billing software. We used many paper files for years and an old antiquated insurance database that didn't have the flexibility we needed to compete in our marketplace of many different and highly competitive insurance products. Our process was very manually intensive, and no one could access business information from outside the office. With A1 Tracker, we gained the ability to automate many manual steps, eliminate paper, and work from home or while traveling. Also A1 Enterprise helped us create an sales pipeline system to capture leads from our web site, which we didn't have before.