I generally have a good experience with this software and the support team. This software is a very easy to use product with many useful "ready-made" modules, and "drag-and-drop" features that are great for jumpstarting an intranet site. The "Customer Success Managers" and the customer service team are supportive, helpful and proactive when trying to assist their clients. However, while the software allows for a lot of control in some regard, it does not allow control in others; for example, the look and feel of certain modules cannot easily be modified. The ease of certain aspects of the software seems to limit control over other aspects.

We use our OnSemble portal EVERY DAY to share information, promos, procedures and policies with our team across the country. We also have built several pages that allow us to have fun activities going throughout the year - helping with Employee Engagement and driving new staff to experience all that OnSemble provides. I also cannot say enough good things about the Support and Tech teams at OnSemble. They are quick to respond and find the answer to any question or creative block I'm having. They also share with me the steps they took to resolve an issue so that I am able to do it myself later (I love that!). The addition of the Spark community where clients from around the country can share ideas has been great.

Ncontracts is excellent in terms of customer support and response times. This is very important to us. The attitude of the Ncontracts team is to help clients actually get value from the work they perform on the software. We use the information generated, i.e. the assessments and results, for decision making and developing action plans. Therefore we feel that the bank is getting value from the software over and above simply meeting regulatory requirements.

The overall experience with OnSemble and the team has been positive. Our CSM's have been responsive and the tech team grabs our tickets and answers right away. The product is easy to use with relatively little training.

Overall it has been a great system. For instance, we are able to put all forms and how-to guides on the intranet so staff can easily access it. We have also been able to put our entire Procedures Manual on our intranet. This has allowed us to save on paper for printing such a large document. Also, when changes are made to procedures we can quickly and easily update and then let our staff know so they can find it.