Overall, Onsemble can deliver what you are looking for. I would not classify them as top tier yet, but if things keep improving then I may change my mind. Tech support is the best system support I have dealt with in my professional career. Their response time is fast and I know anyone that has an issue with the portal appreciates that.

Very satisfied, we have bi-weekly meetings with our designated rep and have any issues quickly resolved.

I can't say enough about the Passageways experience. Onboarding, support, guidance, and training is impressive. We have access to an expert customer success manager literally at any time during the day if we get stuck. We are encouraged to ask for training calls with no limit. Our CSM has actually helped us design and solution, based on our needs. I have never had such an amazing experience with a vendor.

This company is a pleasure to work with. Staff throughout the organization are proactive and very responsive to customer request and/or the need for assistance.

I've had a great experience. Everyone is crazy friendly and bubbly, not sure how they do it, but there has never been a time when I feel like reps weren't smiling on the other line! haha