Overall for design teams or freelancers working in client-facing roles, Zendesk can help streamline workflows, improve response times, and enhance communication.

Zendesk makes it easy to receive, track, monitor, and action on tickets / incidents. Data is presented in a clear and logical manner which allows you to focus on closing the ticket instead of manipulating the software.

Using Zendesk allows for equal distribution of work when it comes to phone calls so that each agent is still able to continue their job with working on the support tickets.

My overall experience was amazing using this software

This platform is the best complete and versatile solution that allows any company to efficiently manage its customer service in the simplest and most comfortable way possible. Although it has some disadvantages and can be expensive for some businesses, the benefits it offers, such as centralizing customer communication and automating tasks, make it a valuable tool for improving the customer experience. Using this tool with adequate training and a solid strategy offers exceptional customer service, which makes a difference in the satisfaction and loyalty of each customer.