I realy enjoy the atmosphere that Syncro gives off. The connection it has with it's consumer base is top notch and the software works well. There have been a few bumps in the road with development hurdles but overall, a very good RMM and is fast and makes us more efficient.

Syncro provides a lot of tools for a lower price than most others. We've never really had any serious issues with the software and it works great for our business. My biggest gripe however, is that we are unable to use our ticket metrics as one account is shared with reception who book the tickets. As reception also handle invoicing, they technically close all jobs. We suggested to Syncro an accounts type of account which would only allow invoicing, ticketing and CRM operations, removing all technician specific features and could be charged at a lower cost. If this was possible, Syncro would be one of the most competitive products on the market.

Easy to use fast and simple installSoftware saves lots of time

Syncro was a game changer from us coming from GoldMine and Mas90 to move to QBO and Syncro. It does virtually everything we need, and does most of it really well. Splashtop is a really nice addition to the remote access suite (although the original Background Tools functions are even better for many things). Support is just an email away (yes, it's not the fastest - but it absolutely trumps supporting yourself with Goldmine), and the price is right.

It's scalability and intuitive functionality