Excellent, good support and help with setup Business Processes and Progressive Captures. We use it on a daily basis for all IT support tickets firmwide.

Hornbill are a very easy company to work with, particular shout-out to [SENSITIVE CONTENT HIDDEN] who's done a great job with the Hornbill Project Manager app over the past year or so.

Hornbill Service Manager has allowed us to implement one support system in all of our regions (we have offices in 27 countries). This has allowed us to take advantage of shared resources as well as cross-timezone support for our customers. Overall, myself and my colleagues have a very positive relationship with Hornbill.

The team at Hornbill were excellent from the outset, we had a great working relationship with the team, they were always quick to respond to our needs, responded to support calls promptly, the community forum is a wealth of knowledge this worked for us really well too. I really would recommend that you review Hornbill if you are thinking of migrating your ITSM toolset, I've never worked with a more customer centric supplier than Hornbill, friendly helpful, just brilliant overall.

Our overall experience of Hornbill is of an excellent product with excellent service from them as a supplier. Our HR recruitment process used to take an average of around 3 months Automation of this process using Hornbill has reduced that to around 6 weeks. We have absorbed the (rather chaotic) support functions of around 20 generic mailboxes into Hornbill so that service requests are now monitored and processed in an organised fashion, dramatically improving quality of service and reducing resources required to support.