Hornbill 2025 Pricing, Features, Reviews & Alternatives

Hornbill is a workflow automation software that helps IT, human resources, customer services, and security teams collaborate on projects, manage tasks, store data, and more. It allows team members to create, organize, and manage shared inboxes to facilitate internal and external communication. Hornbill enables supervisors to use boards, lists, and cards to visualize, plan, prioritize, organize, and track project-specific tasks, such as customer requests, emails, documents, or posts. The timesheet manager enables employees to track time and progress across specific activities and applications. The document manager lets staff members create files, generate labels and share documents with stakeholders including co-workers, suppliers, and customers. Administrators can create a searchable supplier catalog, which lets users manage supplier details such as contact numbers, postal and billing addresses, emails, contracts, and supplier communication history. Hornbill comes with an API, which allows businesses to integrate the platform with several third-party solutions, including Salesforce, Microsoft Azure, Jive, Jira, Slack, Trello, and Workday. The LiveChat module enables customers to initiate two-way communication with service desk employees to resolve queries and issues.