Celoxis 2025 Pricing, Features, Reviews & Alternatives
- Score 3.22
- 250 reviews
Ranked #1 by leading analysts, Celoxis is a comprehensive project management software that combines advanced features with cutting-edge AI capabilities to streamline project planning, execution, & delivery. 1. Strategic project Portfolio Management: Celoxis gives you centralized visibility with a single source of truth, allowing you to prioritize initiatives, allocate resources, & manage budgets with precision. Its real-time insights, dynamic dashboards, & powerful reporting tools ensure your projects stay aligned with business goals & are delivered on time & within budget. 2. Project Management: Celoxis provides powerful tools for scheduling, resource allocation, financial tracking, & real-time reporting. It enhances visibility, risk management, & collaboration, while unique KPIs & an ease to use intuitive interface ensure smooth tracking & successful project delivery. 3. Project Planning: Celoxis offers robust project planning features with interactive Gantt charts, critical path analysis, & resource optimization. It helps teams track milestones, manage dependencies, & adapt to changes, ensuring timely & efficient project delivery. 4. Project Tracking: Celoxis delivers real-time project tracking with visual indicators, Earned Value Analysis (EVA), & schedule projections. It enables teams to monitor progress, identify delays, & stay within budget by providing clear, actionable insights. 5. Resource Management: Celoxis optimizes resource management by predicting availability, balancing workloads, & highlighting resource conflicts. It provides real-time dashboards to track performance & ensures efficient resource allocation across projects. 6. IT Project Management: Celoxis simplifies IT project management with tools for scheduling, dependency management, resource allocation, & real-time tracking. It integrates with platforms like JIRA and GitHub, enhancing collaboration & ensuring on-time project delivery. 7. Conversational AI Platform: Celoxis’ Conversational AI platform uses Natural Language Processing (NLP) to enable intuitive task management. Users can issue commands for updates, task assignments, & status tracking, while automation handles repetitive tasks, enhancing collaboration & efficiency. 8. Flexible Project Management: Celoxis offers unmatched flexibility for businesses of all sizes. Whether you're a startup or a large enterprise, the PM Software scales to manage projects of any complexity, size, & geographic scope. 9. Deployment Options: Choose between cloud (SaaS) or on-premise deployment based on your infrastructure & security needs. 10. Customization: Tailor Celoxis to fit your workflows, from project templates to task tracking. 11. User Access Control: Manage permissions with granular access controls, ensuring secure data access. 12. Global Collaboration: With multi-language support, Celoxis enables seamless teamwork across global teams. 13. Integrations: The PM Tool integrates with CRMs, BI tools, & ERPs, centralizing project management activities. 14. Proven Expertise & Global Trust: With 23+ years of experience, Celoxis is trusted by Fortune 500 companies, government agencies, & industries such as tech, healthcare, IT, Govt & Banks. 15.Enterprise Security: Celoxis offers top-tier data security, meeting the highest standards for both cloud & on-premise. 16. 24 x 5 Human Support, not bots: Whether small or large projects, Celoxis grows with your organization. Benefit from 24/7 support, training, & dedicated account managers. 17. Effortless Onboarding: With Celoxis, skip the setup hassle. Your trial is customized dashboards, reports, & integrations are specifically tailored to your workflows from day one, ensuring you’re up & running in no time. 18. Immediate Value: Start executing your projects with Celoxis right away—no delays, no training required. Experience the benefits from day one & focus on what truly matters 19. Book a Demo & 14 days Free Trial customized to your needs.
Celoxis Review
We are able to track projects and activities for customers to know what they are spending money on.
4 months ago
good web service
I'm a beginner in the use of celoxis, but it's quite powerful and user friendly
5 months ago
Excelent purchase
As a project manager, I find the product excellent for my needs and providing the resources to collaborate. I have customized all the dashboards to the users tastes. We are bending its capability a little by using the ticketing (bug) features as a work queue. In some cases I would like to let the developers have more ability to modify fields on the tickets to more flexibly manage work flow. I would also like to see some more filter options added to the search tool. Other than that, the product fits our needs perfectly. Most incredibly, it has been running for a year without so much as the need for a reboot. The product is so reliable I never even think about it not working. I have create many custom reports. I would like to explore developing some apps in the future.
5 months ago
Review of Celoxis Onboarding Session
very structured and well thought software if you know other projedct management software you find yourself easy getting familiar with Celoxis. it is not only a project management tool since it incorporates also felxible workflow functionality for different use cases the onboarding sessions were well conducted and introcduce peace by peace all functionality in a very pleasant way
5 months ago
Time tracking software with prompt support
Easy to add time to project timecodes, status updates and notifications of changes (such as changes to your timecodes) are viewable, data reporting/analytics for each timecode or project, flexibility to log time and submit hours for a task individually, or submit for the whole week at once, support provided prompt responses.
5 months ago
Pretty good project management software
I love the customizable dashboard. The layout is straightforward and easy to digest, albeit a little dull.
5 months ago
Review for celoxis
Good software easy to use and to configure it is also configurable
5 months ago
Good but not great
The UI is quite nice since the latest update.
5 months ago
Celoxis is an all-in-one platform for project management.
It has a lot of features that can help companies manage their projects. The interface is user-friendly, so the users will not have a hard time navigating this software. It also has a lot of integrations, so all the documentations needed are readily available. It keeps everything in one place.
5 months ago
Celoxis appears to be everything I was looking for.
Visually it just works, I get the big picture at a glance and the reports are easy to use and display the desired data without the pain of ms project data capture.
5 months ago
Conversica 2025 Pricing, Features, Reviews & Alternatives
- Score 3.19
- 21 reviews
Conversica is a leading provider of Intelligent Virtual Assistants (IVA) helping organizations attract, acquire and grow customers at scale. A Conversica Intelligent Virtual Assistant is an AI-powered, SaaS-based software application that serves as a virtual team member and autonomously engages contacts, prospects, customers, or partners in human-like, two-way interactions at scale to accelerate revenue across the lifecycle of a customer. Customer-facing teams like marketing, sales, customer success and even collection departments in finance can benefit from augmenting their workforce with an Intelligent Virtual Assistant to automate and optimize revenue-generating activities. Reaching out to over 100 million people on behalf of thousands of companies, Conversica Intelligent Virtual Assistants are built on a proven and patented intelligent automation platform integrating natural language understanding (NLU), natural language generation (NLG), autonomous action chains and deep learning capabilities that engage contacts over multiple communication channels and in multiple languages.
An automated assistant!
Amazing advancement of technology as we are now able to automate our own departmental and market optimization plans! Great product!
4 months ago
Great tool to get filter out the "noise"
Conversica is a great way to have a personal approach with prospects without using employee bandwidth. Customers feel like they are talking to a real person, while the platform has the ability to cut through the noise and only send quality leads.
5 months ago
Should Have Started This Service Years Earlier
Conversica is helping us to effectively, affordably re-engage with non-responsive leads at scale. Once installed and integrated with Salesforce, it has proven to be a great addition to our process, teeing up these prospects for our sales team.
7 months ago
Conversica just wasn't for us.
The concept was interesting. The software seemed to be a good idea and the system was easy enough to put in place.
8 months ago
Find the Needles in the Haystack
If you're like us and have a lot of incoming leads but not enough sales reps to call on them all, or you are finding that your leads are not getting adequate touches from reps, then Conversica should quickly be considered. We consider our Conversica bot, to be an addition to our sales force. Within our structure of AE, CSR, SDR, and Conversica, our bot tackles our C-ranked and our aging leads to help us find the gold that would otherwise likely be missed out on or called after the lead was already much further along the buyer journey. We've seen tremendous value from Conversica, and are now working with their top-notch Customer Success team to figure out how we'll utilize them, even more, to bring an even greater impact to our org.
9 months ago
Using Conversica to Capture Leads
Since my time with New Horizons is approaching 6 years, this is the first tool our company actually started using to help generate leads, as opposed to being 100% contingent on hunting.
10 months ago
Personal Assistant for the win!
The thing I like most about Conversica is the 'set it, and forget it' functionality of it. Anytime a prospect responds, the email notification is simple. And if I need to respond accordingly, I can easily click the link in the email that directs me to the entire conversation. Life savor.
1 year ago
Game changer
We are finding hot leads that we would jot have discovered otherwise.
1 year ago
Conversica is a great B2B tool
Conversica has been a really awesome tool to help us not only engage with net new leads, but also reengage leads from the past that we thought were lost causes. It helped us to uncover additional pipeline that never would have been found otherwise by the sales team.
1 year ago
Worth it!
overall experience is going great, still new to it. But I enjoy it.
1 year ago
iAdvize 2025 Pricing, Features, Reviews & Alternatives
- Score 3.19
- 16 reviews
iAdvize is an AI-enabled assistant designed for eCommerce brands that delivers personalized product recommendations and provides answers to every customer question—helping them make purchasing decisions. The tool helps convert browsers to buyers. iAdvize offers measurable results such as optimized AOV and CSAT. The tool helps manage add-to-cart rates and drive loyalty throughout the entire purchase journey, from the product page to post-purchase support. In addition to the Copilot for Shoppers, the iAdvize platform includes Copilot for Agents, which enhances agent productivity and customer experience by providing intelligent recommendations and information.
A simple and great tool to use
To be able to measure and follow customer relations on this contact channel
4 months ago
I use it as manager especially for analysis level
templates, put an attachment that is available to clients, navigation, see the customer view.
6 months ago
Easy to configure as an administrator and ergonomic for consultants
I gained in reactivity and the possibility to commit more with clients on the chat
8 months ago
No particular problem with the platform, easy to use. Nevertheless some bugs
Monitoring and reporting capabilities Ease of enriching the standard library Ergonomics of the platform
9 months ago
Very easy and useful app
Client contact and Improved trust
11 months ago
There is no way to be notified of a message other than the open tab :-(
The ability to see the customer's screen is very interesting for us. The tool is quite fast during dialogues.
1 year ago
Legit way to make money from home
Company is great to work for. You make your own hours and know your pay in real time.
1 year ago
Daily user review
My daily use and overall experience has been great only have had the 1 issue and everything else is great.
1 year ago
Nothing but AMAZING!!
It is a program that handles it all. No more are the days of switching back and forth between 5 programs to help one person. It’s all there for you and so easy to learn how to work
1 year ago
The chat and call allow us to increase our conversion rate
We can know on which steps customers need help and make changes to the site accordingly in order to better convert
1 year ago
Ada 2025 Pricing, Features, Reviews & Alternatives
- Score 3.13
- 15 reviews
Ada is an AI customer service automation platform on a mission to make customer service extraordinary for everyone. Ada envisions a world where every customer interaction is resolved by AI, and makes it easy for businesses to automatically resolve the greatest number of customer service conversations — across channels and languages — with the least amount of effort. Since 2016, Ada has powered more than 4 billion automated customer interactions for brands like Meta, Verizon, AirAsia, YETI, and Square. Born in Toronto, Ada serves companies and their customers worldwide. For more information, visit www.ada.cx.
Ada helped us scale without hiring and training new people
Before Ada, we struggled with hiring and managing support staff to accommodate our unpredictable support volumes. Now with Ada, we can scale to meet the needs of our growing customer base with instant support. By automating 75% of our inbound inquiries in 2018, Ada has helped us to provide an exceptional self-serve solution, while allowing our agents to take on more complex customers issues, and grow our business.
5 months ago
Ada is a customer service automation platform
Ada aims to give businesses an optimized and economical way to offer top-notch customer service while enhancing client satisfaction and adherence.
6 months ago
This is the best and most fun technology that we've implemented for chat deflection and self-help.
We launched our chatbot in March 2020, which was incredibly helpful as the pandemic began to affect our customers. Our chatbot has been able to address nearly 70% of the requests it gets, leaving more of our support agents available to help customers who need more assistance, and Ada seamlessly brings in one of our live agents in Zendesk when the customer needs more help. We can easily make modifications to the bot, and its use of machine learning makes it incredibly easy to quickly get the information we need to out to our customers.
8 months ago
Best chat platform
Ada is a platform that is very easy to understand. Good for beginners and non technical person.
10 months ago
Powerful AI tool with great development outlook
Overall, it has been a great experience from initial setup (very intuitive) to ongoing maintenance and admin. The team is great about keeping in touch and making sure they're addressing any needs, as well as proactively offering suggested areas of improvement. There are always new feature rollouts and have experienced very few significant technical issues - very reliable software.
1 year ago
Ada is AMAZING!
Love love love them!
1 year ago
Automate Your Data Collection And Analysis Using ADA
ADA is a great product to work with .I love using this tool because it really is easy to use, the support team is awesome and very fast in helping with any minor problems that come up.The advanced functionalities features increase and automate my workflows and save my time.Last ,I love that we've been able to expand our use cases with the bot and show how it can fit perfectly into any data-driven business.
1 year ago
Big fan of Ada
Fantastic team from day one until now (1 year 4 months).
1 year ago
Highly Recommend Ada!
The people at Ada are knowledgeable, friendly, and great to work with! The support team is very responsive and helpful as well!
1 year ago
Ada’s Impact on Customer Service at Busbud: A Valuable Tool
My overall experience with Ada has been excellent. Their team is highly responsive, consistently attentive, and always willing to help whenever needed. Ada's support ensures we can get the most out of the platform, making them a fantastic partner for our customer service needs.
1 year ago
Inxide 2025 Pricing, Features, Reviews & Alternatives
- Score 3.10
- 10 reviews
Inxide is the Conversational AI platform developed by Increso that integrates generative AI, omnichannel, workflow and automation technologies to deliver engaging, self-service interactions to customers, empower Customer Specialist operations and reduce related costs. The platform is built on cloud technology with a PaaS microservice architecture. It is an ISO 27001-certified platform, based on AWS systems with the highest standards of security, reliability and scalability. It can be easily integrated with any of our clients' application through predefined and customized APIs or widgets. The platform enables companies to interact with their customers across various channels such as voice, chat, email SMS, and social media, all within a single operational dashboard. The quality of interactions is ensured with advanced technologies like WebRTC, while features such as auto-dialer and voice campaigns enable the automated management of large volumes of requests. The Inxide WorkFlow module is designed to manage complex Customer Journeys, allowing for the precise configuration of operational steps, roles, and profiles. Each interaction with the end customer is meticulously tracked, providing a high level of personalization for the customer experience. The Generative AI module allows companies to configure and monitor virtual assistant agents capable of autonomously handling customer conversations in natural language. By integrating five generative AI engines, including Azure, OpenAI, and Anthropic, companies can choose the one that best suits their needs.
Inxide revisione
Positiva
5 months ago
Centralino ed altre funzionalità immediatamente disponibili
Funzionalità base facilmente configurabili e soluzione immediatamente utilizzabile anche su grandi gruppi di lavoro.
8 months ago
Flessibilità e facilità d'uso
Complessivamente siamo soddisfatti della piattaforma. Chi lo ha utilizzato lo ha apprezzato per l'interfaccia semplice e intuitiva.
11 months ago
Ottima assistenza e facilità nella navigazione
Interfaccia semplice ed intuitiva. Facile e veloce la gestione dei cruscotti e monitoraggio dati
1 year ago
recensione increso
interessante
1 year ago
Inxide per utilizzo Telemarketing
molto intuitivo e semplice per il lato utente. Lato supervisore possibilità di ascolto chiamate in tempo reale.
1 year ago
Ottima soluzione di Contact Managemet
Molto positiva
1 year ago
Piattaforma per telefonate in Telemarketing
Lato utente: piattaforma intuitiva, rapida e funzionale Lato supervisore: ampia possibilità di settaggio, configurazione e gestione dei vari parametri La piattaforma si presenta con una facilità d'uso media Possibilità di reperire, ascoltare e scaricare in tempo reale le registrazioni delle telefonate in tempo reale
2 years ago
Con Increso verso il futuro
Abbiamo sviluppato con Increso un ambizioso progetto di restyling del canale telefonico outbound per un'azienda storicamente radicata sul territorio e molto customer oriented. I PM e i developer hanno interpretato in maniera ottimale tutte le richieste, creando un sistema innovativo e in grado di rispettare le caratteristiche di territorialità e autenticità. La loro capacità di ascolto è stata un vero valore aggiunto.
2 years ago
StartUP CDS Inbound
Ottima esperienza rafforzerei il reparto HelpDesk
2 years ago
Oracle Fusion Cloud HCM 2025 Pricing, Features, Reviews & Alternatives
- Score 2.87
- 73 reviews
Natively built for the cloud, Oracle Fusion Cloud Human Capital Management is a complete solution connecting every human resource process from hire to retire. This provides a consistent experience across devices, enables one source of truth for HR data to improve decision-making, and empowers you with market-leading innovation to address your needs today and into the future. Empower every HR process with the following capabilities: -Guide employees in every situation with an experience that is personalized, contextual, accessible from anywhere with Journeys. -Detect, manage, and grow the skills of your workforce to propel your business forward with Dynamic Skills. -Deliver quick, consistent, and intelligent HR services to every employee with the Helpdesk. -Easily configure workflows, validate data, and design experiences to meet your unique needs with the Experience Design Studio. -Get the answers you need with voice-driven and predictive analytics. -Mitigate risks, strengthen compliance, and protect your HR data with with AI-driven security and monitoring.
5 months ago
Sluggish and Not user friendly
Oracle HCM seems outdated, sluggish and not intuitive. Icons and user capabilities do the job, but miss the mark in my humble opinion.
6 months ago
Oracle Works!
Our company implemented Oracle HRMS and we have been so happy that we did. A good product, nice features and useful if the scale is large - else, it might prove to be a bit costly. A good one to recommend!
6 months ago
We have gone thru demos and like the fluid ease in sel service.
I like that it is configurable. I am really interested in the HR help desk. I like the improvements in labor relations. I like the improvements in self service Ben admin
6 months ago
Implemented Cloud beginning this year. Overall support with Oracle and Deloitte was great.
Employee Self service is the feature we like the most - it is very helpful to our organization and to our workforce
7 months ago
Still implementing
Functionality of the software and the ability to make it a streamlined processes for the entire organization.and team
7 months ago
Great product with improvements required
Great and easy to use that can help customers with their day to day tasks and integrations with other customer products
7 months ago
Evolving
I like the integration concept that replaces several disparate tools we have been using. great user experience for our organization.
8 months ago
This Review for Middle eastern only as I don't know how it's working for US & Europe
it is selling because it has Oracle name
8 months ago
Hcm usage
Vast functionality in the solution we are using which we need for our organization to drive the results we are after
8 months ago
Forethought 2025 Pricing, Features, Reviews & Alternatives
- Score 2.71
- 10 reviews
Forethought represents the pinnacle of generative AI for customer support, acting as your around-the-clock AI team member. Leveraging your unique data and the highest security protocols, Forethought facilitates natural conversations, streamlining processes to boost response times, resolution rates, and overall customer satisfaction.
Best software for customer support operations
overall i found it very useful for customer support operations.
5 months ago
Very Helpful
The team at Forethought have been fantastic to work with throughout the entire process so far!
8 months ago
Go Aggie!
The more we use Forethought/Agatha, the more it learns and the more useful it becomes to us in our daily work.
11 months ago
Great For Finding Additional Information
Overall, I think this is a great option for our company and I'm looking forward to using this product more fully in the future.
1 year ago
Great tool for help desk; I look forward to seeing more updates and features.
The ability to connect easily with other resources is so helpful! I'm looking forward to seeing the further developments and especially seeing more what Agatha is capable of.
1 year ago
Si buscas una IA no dudes en Forethought
al tener una IA con aprendisaje autonomo permite que la empresa cresca de manera exponencial.
1 year ago
It help businesses to improve their customer service operations.
For companies looking to enhance customer service processes and offer a better customer experience, Forethought's software solutions can be useful resources. Their AI-based technology has the potential to lower costs and boost productivity, which can aid companies in remaining competitive in the current market.
1 year ago
Forethought is a solid business tool for email deflection
Contact deflection rates and configurability to improve quality.
2 years ago
A User-friendly Tool for Ticket Management.
Forethought has been praised for its ability to improve the efficiency of customer support operations by automating ticket tagging and routing, as well as providing agents with relevant information to resolve customer inquiries more quickly and accurately
2 years ago
Forethought's performance is very good
Overall, it's a great product and it helps a lot.
2 years ago
OPERA Cloud Property Management 2025 Pricing, Features, Reviews & Alternatives
- Score 2.67
- 61 reviews
OPERA Cloud Property Management is a hotel cloud solution that makes it easy to manage, enhance and grow your business. The all-in-one platform integrates traditional and digital channels, delivering exceptional guest service at every touch point. With one system of record and open APIs to integrate with third party solutions, you’re free to control the entire guest experience in a more seamless way.
Oracle HRIS
I used the oRacle before from my previous job, i dont know who is really good the software or our company IT. Because every time i asked our IT, I want to the report look like this, they can create my report the way i want it
3 months ago
Back to Middle Ages
I have seen the latest PMS Opera just 2 months ( December 2016) ago in a Demo with a call from their sales team. The product itself is more than oldschool and nothing has really changed to the previous Opera version just that is now has a path from 1 to 6 because their PMS is so complicated they have to make a path to find the path in oder to get our of the labyrinth. Do take you time to check for an alternative and if possible do not take their PMS as it costs a fortune and does not at all meet today's demand of a hotelier.
4 months ago
Do not like at all
The new "Opera" system just sucks and negatively affects other (for instance outlook email). The other problem I have with this product is that little to none of the history of our guests stays from old Opera got lost in Internet never never land... we are currently working hard to re-build all the guest profiles.....aarghhhh
4 months ago
awesome product
it is an excellent product .this product is fast and efficient. Really liked it . very easy to use and would like a demo version to explore more before i purchsase this product.
5 months ago
The worst software ever created by oracle
There are no benefits out of this system because this one runs real slow would slow up everything
5 months ago
STAY AWAY
They are none.
6 months ago
Oracle works well for large companies
Oracle Hospitality PMS is a good tool for large hotels.
6 months ago
No one considered what it's like to actually work at a front desk
I have worked at several hotels and two of them have utilized the Opera PMS program system. The system is difficult to functionally (and correctly) use in the midst of actual front desk/guest service work. It does not seem like the creators of the software gave any consideration to the reality of hospitality work nor the actual experience of a front desk agent. Primarily, the software seems to require too much attention to minute details (such as requiring exact alignment when moving guest rooms on the room map) and not enough attention to other necessary details (it fails to flag incorrect credit card procedures relating to rate code). There is also an obnoxious amount of clicking required sometimes in response to the software presenting second guess like questions (such as asking if you're sure you want to check in someone even after you press the checkin button). From a Front Desk agent standpoint, the software is barely functional and its ridiculous intricacies waste time and actually detracts from quality guest service.
6 months ago
A Standard in the Class
Opera is a well maintained and state of the art property management system, especially for hotel franchise operations seeking connectivity to their central reservation system. An intuitive design shortens training time and they also have a training system that newbies can be logged into without damaging solid data. Reporting and segmentation of the reservations allows for deep dives into the nature and location of your guests. All nd all for some franchise it is a requirement for others perhaps it should be.
7 months ago
All you need in day to day Hotel operations
Great for financial reporting, cooperate with 3rd party software
7 months ago
Kindly 2025 Pricing, Features, Reviews & Alternatives
- Score 2.50
- 2 reviews
Combine AI chatbot with conversion optimization, cart abandonment messages, and live chat all in one platform. Users can improve the average order value.
Our Kindly chatbot is great
We chose Kindly as our Chatbot provider for their excellent language technology and their easy intergration. They were hands-on when building the chatbot, and helped us get it up and running in just four weeks! The chatbot now plays a vital role in our customer support, and allows us to help our users 24 hours a day.
1 year ago
Kindly the kind platform
My experience has been positive, though it is slightly incontinent having to only use the web.
2 years ago
Mosaicx 2025 Pricing, Features, Reviews & Alternatives
- Score 2.20
- 5 reviews
Mosaicx improves CX with multi-channel conversational AI for Mid-Market and Enterprise. The Intelligent Virtual Agents (IVA) comprise a VoIP gateway, a speech engine and an app framework. The speech engine utilizes Google Dialogflow's renowned natural-language-understanding models. The app framework is a collection of industry-specific service modules, making Mosaicx easy to configure for audiences. Mosaicx Outreach lets users schedule and automate branded SMS and MMS messages to their audience. Use cases include link sharing, marketing messages, prescription refill reminders, verification codes, location sharing, and more. Users can use proactive text messaging to resolve issues before customers call. Outreach and IVA can operate concurrently, allowing customers to communicate with their automated system via phone and text simultaneously. Mosaicx Insights provides near real-time data on how well the system functions and the type of experience the users are creating. Users can see data like how many calls were received, how long customers talked to the IVA, what percentage of the call time was spent in the IVA, and how many texts were successfully delivered, among others. This console is also the place to manage and change the solution, giving users a single source for everything related to Mosaicx. Lastly, Avoke is a customer journey analysis tool that records calls and shows data from dial to hang up. This includes time spent with the IVA, time on hold, time with an agent, transfers and post-call surveys. This lets users see where customer experience is the best and where their service falls short. It's the only end-to-end recording and analytics tool of its kind.
Mosaicx IVR Review
Mosaicx is our hosted IVR platform. This platform handles all inbound calls from our utility customers and offers critical self-service options like electric outage reporting, bill payment, and bill due date extensions.
8 months ago
Mosaicx Review
Our end clients may not quite notice but the setup time is a lot faster compared to how it was before.
1 year ago
Mosaic Review
We really have not taken advantage of many of the features offered in Mosaicx.
1 year ago
Move to Mosaicx
We moved from a legacy IVR application to Mosaicx, one of the benefits is use of Conversational AI to dynamically modify content and the use of Natural Language for an improved customer experience.
2 years ago
Outstanding AI-driven communication solution
Highly efficient and enhances customer interactions
2 years ago