Andy B.
1 year ago
Verified
Fantatastically flexible voice AI for telephony
It's has been transformative: 90% reduction in operating costs, much faster customer experience.
Brian J.
2 years ago
Verified
Poly AI for Landry's/Golden Nugget
After returning from the pandemic I was given an extra 40,000 calls per month to handle. We were not able to recruit and hire to meet the demand. Callers were waiting 40+ min just to get a simple question answered or transfer to a dept. Poly AI was able to implement a natural, conversational voice assistant to help handle these calls. I was hoping for about 50% containment. It took 4 weeks to deploy and handled 87% of the calls from day 1 without the need to go to an agent. This allowed my agents to focus on revenue producing calls and provided a much better customer experience at a fraction of the cost.