Engaige 2025 Pricing, Features, Reviews & Alternatives

Engaige is the leading automation platform for complex customer service cases. The platform is designed to supercharge customer support teams and reduce costs while increasing customer happiness and retention for mid-size and larger companies that are serious about customer experience. Engaige's platform features several key components. Agent Assist lives within the contact center, seamlessly integrating into agents' workflows to make them twice as efficient. It identifies steps for issue resolution, suggests solutions, and automatically executes accepted actions and updates customers. The Solve & Support module reduces CX costs by up to 80% through autonomous ticket automation that understands customer queries, identifies necessary actions, and executes solutions fully autonomously. The Insights component uncovers insights from support interactions, maximizes cost savings, and boosts customer happiness by routing tickets to the right agents, identifying trending issues, and automating knowledge base management. Engaige's platform is built to easily integrate with a company's existing software suite. The solution has proven to decrease time to resolution by 80%, increase conversion by 20%, and reduce costs by 80%. Customers praise Engaige for enabling significant CSAT improvements and empowering agents to focus on high-value tickets rather than repetitive ones. Engaige serves a variety of industries including printing, fashion, consumer electronics, beauty and cosmetics, SaaS, fintech, travel, and e-commerce.