Great support all the way through the install and setup. Post implementation interactions were fantastic as well.

We are using SysAid on daily basis as its our main ticketing system. Its also our main asset manager as we are using Asset list as our storage manager in our organization. Recently we started using SysAid chatbot. At most times SysAid is working fine. I really appreciate notification tab as it can be very useful in case of any big implementation or outages. Overall 9/10

We have had sysaid for several years, we are using it for other processes outside of ICT, the simplicity for the external client helps a lot and the customization

A lot of features and configuration options. We would recommend using professional sysaid hours to setup the system.

My overall experience with SysAid has been positive in terms of its core functionalities, such as asset management, work order tracking, and automated workflows for purchase requisitions. These features have significantly improved our efficiency, especially in our small IT department. However, the user interface could be more user-friendly, and we've encountered some challenges with the Self-Service Portal, particularly with the password reset function. While the out-of-the-box experience was decent, we feel there is potential for further enhancements to fully meet our needs. Overall, SysAid has been a valuable tool, but we're looking forward to improvements, particularly in the interface and customization options.