The best of this tool is the easiest way how we can deploy it.

The cost to own this application is externally lower than most of the other Helpdesk software on the market. The ability to create a ticket from an email is a plus, because it reduces the time it takes for the Helpdesk agent to record a fault or request. Also, the application can utilise open source databases such as MySQL to store its' data, which results in a massive reduction in the cost of ownership.

We have had great success with Sysaid and truly rely on it everyday. We have improved several internal business processes for IT and Facilities by leveraging Sysaid and have greatly improved internal communications. We are interested in possibly upgrading to the full version in hopes of creating more automated processes, improving change management and implementing more project management techniques because of the benefits we have derived from the existing implementation.

Es un buen sistema en manera general, con oportunidad de mejora en su entorno grafico.

Very positive. Their support responds quickly to incidents. The product itself is robust, updates almost never break anything and almost always add valuable features. Love that in addition to tracking incidents, we can create our own KB, we can keep track of inventory easily, we can track software and product keys or redemption keys and the screens all have some customization.