We have been using MHelpDesk at our Computer Shop for about a year now. It replaced our hand written work orders and has made keeping track of jobs much easier for our staff. There are still a few features I would love to get fine tuned like integrating client assets into new work orders in a more efficient way but the time it saves and the access to customer data is wonderful. Which brings me to how MHelpDesk saved our day recently. We showed up at the shop and all seemed fine. It was kind of quiet, the phones were not even ringing. Then a client walked in with a new repair and told us they had been trying to reach us by phone for an hour. I picked up the phone and there was no dial tone. I then tried to log on to MHelpDesk but there was no internet. It turns out that our provider of Internet and Phone was having a big outage that lasted almost the entire day. I pulled out my Android Phone and was able to create the new jobs the rest of the day and when our shop internet and phone came back up we pulled up the jobs and printed the work orders to place with the equipment. In addition to that MHelpDesk support has been very quick to help us with situations that have come up since we started using it. Thank you for creating a very good system.

After this unsuccessful start with Mhelpdesk we had better starting point to select a follow up application

The price is great in this will take a small business from looking like a mom-and-pop to start up to a franchise level business operation.

Our company has been using this software coming up on 9 months now. We have invested countless hours in labour to enter all of our inventory and cost it accordingly, only to have it not transfer properly to our accounting software. We pay more for this system than that web based accounting software, which we were told this field software would eliminate down time and work order errors. But its quite the opposite. I find myself in the office until the wee hours of the morning trying to export our invoices for the accounts only to find that products that have transferred without issue in the past, now no longer exist in our product and services. There are many other factors of this software that frankly are not worth beating your head off the wall like I have, ie, time sheets are still not integrated, costing sheets don't work the way they should. (actual cost vs. quoted or estimated cost), rules within the accounting system are not picked up by this system until the invoices and products have already been added to your products and services list (" quotation marks for example") but you only find this out when its time to export to the accounting software does this software tell you. After invoicing has been done and after you have been paid. Meaning you have to go back into all you work orders, invoices, and products and services and change them, before you can try again. All in all SAVE YOUR MONEY, or if you are looking for a field software that will actually save you time and money DON'T PICK THIS ONE, MHELP DESK is the worst system that I have ever had to use. When you do get a hold of customer support, the same old answer is given, "We'll bring it up in our TEAM meeting and discuss with our programmers" USELESS

Having previously used similar services like Jobber, I had many expectation going into using MHelpdesk. While we had a few hiccups during our initial setup while working with support, we did get everything squared away and setup properly. Overall MHelpDesk is setup very similar to similar services. It did not take to long to get used to the interface. All support representatives have been incredibly friendly and always willing to help to the best of their abilities. Although we have had a few issues here and there that required us to reach out to support and if they were not able to help us immediately, it seemed like it took longer than it should for support to follow back up with us. That being said like most services MHelpdesk has many Pros and cons that need to be weighed when deciding to use the service.