Before Automate/Labtech 12 the best thing about this software was being able to see, at a glance, all the information you needed about a particular managed computer. They are moving back in this direction it appears. The scripting and monitoring systems are robust and allow you to do pretty much anything you can think of.

I work for an MSP, and we have the luxury of having a full time guy that is our Automate administrator. He's amazing, and has made this software do some really incredible stuff for us. It had good functionality out of the box, but we've been adding scripts and automation to it for 5 years at this point. The sky is the limit on what you can do, but you will need to invest the time and energy into doing it.

We are using Connectwise Automate for taking care of customers on a managed service contract.

I still love the product and it would be hard to switch but some of the issues we run into lately are making it harder to remain with it as well.

It was given as a remote tool and to show how many systems the outsourced IT group could charge us for, but totally unreliable as a tool.