I have been using GLPI since 2007, and i must say that this open source project has developed fantastically. GLPI is, in my opinion, the perfect tool to fully manage an IT department, whether it be IT assets, services, incidents, requirements, projects or licenses of any sized IT environment. But since marketing is rather poor, as is the case with so many open source solutions, GLPI is relatively unknown compared to other "professional" solutions. Unfortunately. Because every IT department could easily save thousands of euros/dollars in money.

We have been using this software from years now and it has helped a lot to keep track of assets and all the call or tickets reaised, Also can be tracked all the remedy provided.

GLPI is most of the powerful opensource ITSM softwares which can be available to implement both on-premise and cloud hosting. For on-premise, it is totally free of charge or zero cost. There is pricing on cloud hosting if you like to use cloud. There is no limitation for agent counts and IT technicians for IT administration which is very useful for unpaid users. As overall, GLPI is most recommended open-source software when you are searching for similar one.